Error message won’t clear

Hello there, thank you for your post. 

We can see that you are having some issues pairing your headset to get it activated. Do not worry, we will give you some advice you can take to help with your issue. Please try the steps outlined below to help with your pairing issue. 

• Ensure the phone is compatible with the Meta Horizon mobile app
• Ensure the mobile app and headset are on the latest available version

• The latest version of the mobile app can be found downloaded from:
• Google Play
• Apple App Store
• Check the release notes to see the latest version of the headset software. Compare it to what the customer has installed.
• If the customer is having trouble installing the latest headset software have them use the software update tool.

• Ensure phone and headset are connected to the same network, on the same frequency
• Ensure that "precise location" and "nearby devices" permissions are allowed for the Meta Horizon mobile app by checking the phone's settings

• If the Meta Horizon mobile app has not been used for several months, the phone may have automatically disabled these permissions
• If previously paired, the customer may see a notification advising them to turn on permissions. Click "continue" to be taken to the phone's app permission settings to adjust the settings.

If you are still having issues after trying these steps. Please follow the steps below to contact us. 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

Next, click "Send a Message" to privately message us!

Please remember, you must be signed into the community first to send us a private message.