Skip to main content
Anonymous
August 1, 2025
Question

factory reset before removing my device

I need help I factory reset my device without properly removing it from my horizon app account and now it just won't pair what can I do  any one can help ?

    1 reply

    Choleni
    Choleni
    Honored Contributor
    August 2, 2025

    Hi Anonymous​ 🙂

    GrxmRxxper wrote:

    ..... without properly removing it from my horizon app account...

    Actually,  you don't have to remove the quest from the app manually when you perform a factory reset. 🤔

    Is the Quest still shown as paired after the factory reset?

    If so, factory reset the Quest again.

    Terms & ConditionsAccessibility statement