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emil922681
New Participant
September 7, 2025
Question

hanging at horizon app; looking for headset

Hi

 

Just spent whole day setting up quest 3nand I am about to give up...I have quest 3 and sucessfully paired in the Quest link. Then comes the setup and at pair in the horizon it hangs.. In the app hangs at  Looking for head set. 

Any help before I throw  this in the bin,,,

 

Thanks

Emil

    1 reply

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 8, 2025

    Hi there Emil,

     

    We came across your post and would love to lend a hand so you can get back to exploring the Metaverse with us!

     

    Here are a few troubleshooting steps we can try to get your headset paired to your phone.

     

    1. First of all please make sure phone is compatible with the Meta Horizon mobile app

    Ensure the mobile app and headset are on the latest available version

    The latest version of the mobile app can be found downloaded from:

    Google Play

    Apple App Store

     

    2. If you are having issues getting your headset to update please visit our Software Update Tool, this will force your headset to install the latest update available to it.

     

    3. Ensure phone and headset are connected to the same network, on the same frequency.

     

    4. Ensure that "precise location" and "nearby devices" permissions are allowed for the Meta Horizon mobile app by checking the phone's settings.

     

    If the Issue persists after trying these steps please get back in touch with us for further troubleshooting!

     

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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