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LanayJohnson
New Participant
September 3, 2025
Question

Headset dark and controllers vibrating.

Can anyone help?  I turn on my headset, gets the intro logo then it  goes dark. I can cast but it’s all dark. My controllers are vibrating about every five seconds as well. I tried restarting, factory reset, changing batteries, unpairing and repairing. Still nothing

      2 replies

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      September 4, 2025

      Hey there,

       

      We saw your post and wanted to lend a hand!

       

      Looks like you've tried troubleshooting the headset already which we really appreciate, the next step we would suggest would be the update tool which is very simple to use and we'll provide you with the public article for the step by step guide on how to achieve it. All you need is to connect your headset to a PC.

       

      https://www.meta.com/help/quest/software_update/

       

      If you do have any further issue don't be afraid to get back in touch with us privately so our team can ask a few more detailed questions as we can provide you with a more tailored solution! Please select our name to get to our profile page, or click here: 

       

      https://metaque.st/CommunitySupport.

       

      Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        September 5, 2025

        Hey there,

         

        Just wanted to send another message to make sure you don't have any other questions or queries about your issue.

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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