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Binhle519
New Participant
April 3, 2026
Question

Headset stuck at pairing screen

My new meta quest 3 headset stuck at pairing screen. It displayed 5 digit pairing code but no matter how I tried to pair it with my mobile meta horizon app, I couldn't make it works. I tried tons of ways, tons of times, it still didn't work. I even sidelined latest firmware from cocaine.trade, it still didn't help. Connected it to force it manually updated using meta software updated tool, it didn't work either. I contacted meta support, they tried to help but couldn't. Anyone have any idea of what is going on with the headset, please share with me. Thanks!

    1 reply

    steve40
    steve40
    Honored Contributor
    April 4, 2026

    Make sure location services and bluetooth is on in both devices.

    If still not working, try a different phone or tablet.

    If still not working, try this:

    Brand new Meta Quest 3S not pairing | Meta Community Forums - 1355227

    or this:

    For those who are stuck with pairing Quest 2/3 to the Meta Horizon app : r/OculusQuest

     

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