Solved
Headset wont turn on and wont charge
My headset wont turn on and wont even charge its just black it wont even go to the menu to factory reset it please someone help
MetaStoreHelpAnswer
Community Manager
June 28, 2025
Hi there,
We understand the situation and we are more than happy to help.
Based on what you described, it does sound like the battery may have failed. We’d love to help get this sorted for you.
Please do not hesitate to contact us privately, our team will do its best to guide you towards the best solution.
Select our name to get to our profile page, or click [here](https://metaque.st/CommunitySupport.)
Next, click "Send a Message" to privately message us!
Please remember, you must be signed into the community first to send us a private message
That way we can look into the next steps for a replacement if under warranty.
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