Skip to main content
jeremybenoit39982
New Participant
October 7, 2025
Question

Hello, I can't reconnect my VR.

I reset my Oculus quest 2 because it had file problems, once I reset it I can't reconnect it. On meta horizon, it tells me that my headset is still paired. I can't delete it from my account to put it back on. I even tried resetting my headset again but nothing changes. Can someone help me please? Thank 

1 reply

MetaStoreHelp
MetaStoreHelp
Community Manager
October 7, 2025

Hey there Jeremy.benoit.39982.

 

We hear you're having some problems with your Quest 2 not connecting to your phone, while it's still saying that it is connected, we'd love to look into this for you!

 

Now, we'd like to investigate this problem closer with you together, for this we'd like to ask you to contact us privately, which you can do very easily by selecting our name to get to our profile page, or by clicking here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Once you're there, we can review this problem together and get to the bottom of this, and finally get you back into the Metaverse!

We look forward to hearing from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Terms & ConditionsAccessibility statement