Hi, I recently sold my Ray\-Ban Meta smart glasses, and the buyer is unable to set them up because they receive a message saying the glasses are linked to another account\.

I no longer have physical possession of the glasses, so I cannot perform a factory reset myself. I logged into my Meta account website, but I cannot find the glasses listed among my devices.

  Could you please check whether the glasses are still registered to my Meta account and help remove any remaining account association so the new owner can activate them?

  I can provide the serial number, proof of purchase, and a screenshot of the error if needed. Thank you.