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BeauT4Kimmy
New Participant
December 29, 2025
Question

I can't get into my account due to 2FA

I can't access my account after purchasing the new meta quest 3, I never had to give a authentication code with with my quest 2 with I just sold Dec 23, 2025 and purchased the new meta quest 3 on the same day. My account on my quest 2 with all the games I purchased I can't access because I can't set up the google authenticator the barcode just still say loading for the last 5 days. I am so frustrated I started a new account but by doing that I have to re-purchase all of my games and I should not have to do that. I sent a private message I sent a security message, I have sent so many messages with no help at all.

 

    5 replies

    Choleni
    Choleni
    Honored Contributor
    December 29, 2025

    Hi BeauT4Kimmy​ 🙂

    Your picture shows Facebook, not Meta/Oculus.

    Can you log in to your account here:

    https://secure.oculus.com/my/profile/

    If this also doesn't work, reach out to support via email, chat or WhatsApp HERE

    BeauT4KimmyAuthor
    New Participant
    December 29, 2025

    My meta is connected to my Facebook so in Facebook security and passwords I click on meta to get the barcode to set up the google authenticator app because when I sign into meta it just asked the authentication code which I can't set up. the link you just me does not work. I tried changing the code to WhatsApp my phone number but nothing works. It should not be this hard to get in touch with someone for a expensive game system that I purchased.

    Choleni
    Choleni
    Honored Contributor
    December 29, 2025

    BeauT4Kimmy​  The link doesn't even work with the account you are using right now? That's strange.🤔

    The other option is to send a PM MetaStoreHelp​ here in the forum.

    Click on their name, then click the "message" button.

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