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gamergsus
New Participant
August 9, 2026
Question

I cant pair controllers (quest 3) after a factory reset

  • August 9, 2026
  • 1 reply
  • 96 views

As the title says, I am unable to pair my two controlles after I performed a Factory reset on my Quest 3.. Thus I'm unable to use it as I'm stuck in the pair controllers window.

Ive tried:

-New controller batteries

-leaving the controllers with no battery for 15 minutes

-Reset controllers (X+ menu 5 times on the left and A + Meta button 5 times on the right)

-Restart the headset

-Tried connecting it to my phone to pair the controllers b ut the phone no longer recognizes my Quest 3

-Tried connecting the Quest 3 to my PC via USB, Quest 3 is recognized by windows, but the meta horizon app appears to not see it ( I click on "devices" then "add visor", then a window pops out explaining I can connect through usb cable or wifi, i connect it through usb cable, the pc sees it, click continue and nothing happens, window just closes and I'm back at the main menu).

-I cant connect to wifi since Im unable to pass the pairing screen, unable to set wifi through the mobile app or through my pc too...

Not sure what to do anymore I'm getting quite frustrated

    1 reply

    Maccyb123
    Honored Contributor
    August 9, 2026

    OK, firstly, you cannot set up your headset with a pc.. It has to be your phone. 

    Try this, when set up gets to the pair controller window, it usually means it's waiting for you to pull the security tabs on the battery compartment of the controllers (as if they were new) and then continue. So, don't do anything but wait. After around 10 to 15 minutes, set up just continues on past that screen and hopefully 🤞🤞, you'll be good to go. Good luck. 

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