Internet issues

Hi there Breezy_XD3,

We came across your post and would love to lend a hand to resolve your internet connection woes.

We find a good tool to use is RouteThis Helps app, it helps pin point any potential issues with your Wi-Fi.

Other important things to check are the following.

1. If you are using a new router, make sure IPv6 settings are disabled.
2. If you are experiencing weak signal, try moving closer to your router. 
3. Double check that you put in the correct password, disconnect from the network and reconnect again reinputting the password.
4. If you are using a dual-band router disable this feature as it may disrupt your headset.

If you are still having issues please don't hesitate to send us a private message so we can look into this further with you!

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Hi there Breezy_XD3,

We just wanted to check in to see if you managed to get your Wi-Fi issue resolved? 

If you still need any help don't hesitate to get in touch!

First, try checking if other devices on the same network can access the internet—this will help determine if it’s a network-wide issue or specific to your headset. If it’s just the headset, forget the Wi-Fi network on it and reconnect by entering the password again.

All my other devices are working on the network but but my headset I’m just at the point where I just wanna sell it it’s been like this for months only works with my hotspot if I can’t fix it both the quest 2 and 3 will be sold