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LaserDisk
Honored Contributor
May 23, 2024
Question

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility

Known Issue

Hello everyone!

I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the initiative to inform the team and create this fresh post in order to distinguish between those who faced the issue in the previous post and those who are currently experiencing it on V65-V67.

We would greatly appreciate if everyone could please provide the following information:

  1. What's the full version number of your headset? (62.0.0.####### or likewise)
    • Quick Settings > System > Software Update
  2. What's the full version number of your PC app? (62.0.0.####### or likewise)
    • General > Scroll down to the bottom of the page.
  3. Is your PC app on PTC?
  4. Are you enrolled in Quest PTC?
  5. Any potential workarounds?
  6. Which headset is everyone using? Is this only happening with the Quest 3 currently, or is anyone experiencing the same thing on their Quest 2 and Pro

I'll do my best to keep you all updated as soon as I find out anymore information!

Update 5/26/24

Hey everyone, a little update for you - our awesome engineers are on top of this issue. Don't forget to send in your detailed reports and share any info you have, especially if this problem is new to you. Your input is super valuable!

Update 6/6/24

I just wanted to give everyone a quick update that there haven't been any major changes yet. However, I want you all to know that I'm actively monitoring this thread every day and passing on any information that users provide to the engineering team.

Update 6/11/24

The engineering team would like me to gather the serial numbers of the headsets of all those affected. Please send me a private message with your serial number.

Please do NOT send your serial number in this or any thread publicly.

Update 7/3/24

Thanks to all who sent in their Serial numbers. Our engineers are still looking into this matter and are working hard to resolve it in an future software update.

Update 7/9/24

We appreciate all those who have provided their serial numbers. If you are still encountering the issue even after updating to V66, please reach out to our support team via private message here for further troubleshooting assistance.

    This topic has been closed for replies.

    111 replies

    Show previous replies
    VrankyVranky
    New Participant
    June 1, 2024

    hello, i saw a very strange behaviour of my new, replaced quest3. For your info, as already written, my quest3 was repaired and is working without a USB-Debris error for some weeks. Suddenly, yesterday I saw the pop-up again. But, just the pop-up appeared. And the USB-C connector was NOT disabled, it works best. Very strange, I do not understand it. The pop-up seems to have no affect.

    The pop-up came up, when the quest3 was connected by (the original) cable to the PC. Just a rear times I use the cable to test it with the MSFS flight simulator. Most of the time the "virtual desktop" is used, not the cable. So, my feeling tells me, that the combination of quest3 + original USB-cable is a problem.

    kid58
    Participant
    June 1, 2024

    I found that if I click the warning right away and unplug the cable, then plug the cable back in, the port works.  If I let the warnings pop up more than twice, it shuts off the port. Got some small update today (PTC v66 small update) that I can’t find any info on so maybe this is the one? I doubt it.  Very annoying. 

    BraxtonTheWolf
    New Participant
    June 6, 2024

    Happening to me with Quest Pro,

    IdkV4id
    IdkV4id
    Inspiring
    June 6, 2024

    Here’s what might be causing this issue 1. You might be sweating from intense game play like gorilla tag and more games and the sweat could be getting in the usb c port for your charger 2. If you leave your headset in mist places it will cause that 3. If your charger that came with your headset stopped working and your using a 3rd party charger stop using that because it might be caused from that and buy a new charger from the official meta quest store on the web browser 

    SirXandel
    New Participant
    June 6, 2024

    This issue still exists! 😞

      Jorduin
      Participant
      June 7, 2024

      Why do y'all keep opening new threads and immediately marking it solved?

       

      This is NOT standard ticketing practice.

        Jorduin
        Participant
        June 7, 2024

        System Version 49941090063600510
        Version 65.0.0.546.341.596219110
        Runtime Version 65.0.0.548.344.596219384
        OS Version SQ3A.220605.009.A1

        Quest 3

        Every power cycle, every plug in, every unplug - liquid debris warning. Clearly neither present.

          BraxtonTheWolf
          New Participant
          June 7, 2024

          atleast im not the only one getting it while unplugged... this is bs.

            Jorduin
            Participant
            June 7, 2024

            Am I the only one wondering if they just have a garbage sensor? They can update the software all they want but if its a trash component its going to continue to screw up... from the... at *least* 4 "fresh" threads I see the same stuff. Everyone changes all the hardware, tried every software configuration etc- even new headsets multiple times.

            If its the same sensor....

              kid58
              Participant
              June 13, 2024

              It is my belief it is a faulty port and they refuse to do a recall because of the costs involved. I will seriously reconsider another Meta headset. This is ridiculous. May go with the new Vive. 

                BraxtonTheWolf
                New Participant
                June 7, 2024

                PC: Meta Quest Link App Version 65.0.0.499.343

                Quest Pro: Version 66.0.0.547.370.604713589

                 

                no workarounds so far =~=

                 

                and Quest Pro. cant even plug it in to charge or do anything at all, i have to use the stand but the popup is litterally every 20 seconds. ive tried factory resetting it twice and nothing worked.

                 

                this also happens while NOT PLUGGED IN

                  Krisa98
                  New Participant
                  June 10, 2024

                  This issue has been going on since atleast January for me, currently have the Meta Quest 3 headset on and its still popping up even though there are no liquid or debris in ether the USB cable or in the charging port of the headset.

                    chichi1213
                    New Participant
                    June 11, 2024

                    Meta Quest Link  Version 66.0.0.308.370

                    Quest 3: Version 66.0.0.547.370.604713589

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