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MetaStoreHelp
MetaStoreHelpAnswer
Community Manager
January 31, 2022

Hi there Umbreon561! We see you're having a connectivity issue with your left controller. We know how that can really interrupt gameplay, so we want to do everything we can to assist you. Please try the following troubleshooting steps:

  • Replace the battery with a new one
  • Remove the battery for 30 minutes to reset the controller
  • Restart your headset before trying to re-pair your controller
  • Last resort: perform a factory reset

If you are still facing connectivity issues after trying these steps, please feel free to reach out to us in a private message on our profile. We'll see you there! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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26 replies

MetaStoreHelp
MetaStoreHelpAnswer
Community Manager
January 31, 2022

Hi there Umbreon561! We see you're having a connectivity issue with your left controller. We know how that can really interrupt gameplay, so we want to do everything we can to assist you. Please try the following troubleshooting steps:

  • Replace the battery with a new one
  • Remove the battery for 30 minutes to reset the controller
  • Restart your headset before trying to re-pair your controller
  • Last resort: perform a factory reset

If you are still facing connectivity issues after trying these steps, please feel free to reach out to us in a private message on our profile. We'll see you there! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
STHKTL
New Participant
May 23, 2024

I'm having the same issue at this point I might just get rid of it all together cause I tried factory resetting it and now it wont connect so I cant even set it up so it useless now and I bought this so long ago I don't have the info or money I need to get a replacement so I'm just completely disappointed

MetaStoreHelp
MetaStoreHelp
Community Manager
May 23, 2024

Hey there, STHKTL! We heard that you're reporting issues with your left controller and after doing a factory reset on your headset, the controller will not connect. We know how important it is to have a functional controller, so let's work together to get to the bottom of this! 

 

After performing a factory reset, you'll need to remove the controller batteries, wait 1-2 minutes, and then reinsert them. If you haven't already, please replace the old batteries with new ones during this process. Additionally, remove unsupported third-party accessories that may affect power, battery fit, or controller detection. For example, rechargeable grips, controller covers, etc.

 

If this doesn't do the trick, please reach out to us via PM, as we'll need to request sensitive information to take a closer look at your device. Select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
doof2022
New Participant
July 23, 2023

My sons is doing the same tried everything hard reset change battery left it out re paired nothing works

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    July 23, 2023

    Hey doof.2022! Having your controller disconnect constantly can really be detrimental to your VR experience, so we'd be glad to lend a hand! 

    Seeing as you've already attempted the previous troubleshooting provided to no avail, we'll need to gather some sensitive information. Please don't hesitate to PM us @MetaQuestSupport where we can look into some other possible options. 

    We'll see you there!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    luvvvforkeeyy
    luvvvforkeeyy
    New Participant
    October 13, 2023

    My left controller keeps going out even tho i replaced the battery & its saying low battery when i just replaced it it been almost a year since i had dis Oculus & it never did dis before can i get help with it ?

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      December 1, 2023

      Hey there, AJW820. We wanted to follow up with you to see if you still need help with your left controller. Let us know; we are here to help!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      FreeWillee
      New Participant
      December 30, 2023

      It seems a lot of people have issues with their left controller. Ours cuts out in the middle of a game and nothing fixes it. 

        speckledglass
        New Participant
        January 3, 2024

        Having the same issue left controller. I have followed all the trouble shooting steps have only had this for 2 weeks. And a replacement controller is 150 bucks total waste of money. 

          doof2022
          New Participant
          January 3, 2024

          We had to send full thing back and got a replacement but was still under warranty 

          doof2022
          New Participant
          January 3, 2024

          I had to send it back and get a full new oculus 

          jaxxyboy2023
          New Participant
          May 10, 2024

          My right controller is disconnected forever. Is there any ways to fix that?

           

          MetaStoreHelp
          MetaStoreHelp
          Community Manager
          May 11, 2024

          Hey jaxxyboy.2023. We know not being able to use your controller can be a bummer and we do want to be able to get things squared away with your issue. If you have tried everything in the thread listed above for troubleshooting and it did not work, send us a PM so we can explore other options for you. You can do so by clicking the link here. We're here to help in any way possible. Hope to hear from you soon!

          If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
          speckledglass
          New Participant
          May 23, 2024

          So after multiple resets I ended up having to buy a entirely new controller. Which is super disappointing because they are expensive. 

          Tfrench31
          New Participant
          July 31, 2024

          My son’s left controller has disconnected as well. We went through all the trouble shooting and it still won’t connect. 

          What next?

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