light or ray of both controllers interrumpted

Hey there,

We saw your post and wanted to lend a hand!

Having tracking issues with the controllers isn't ideal when your trying to enjoy your favorite games in the Metaverse, so we would love to provide you with some steps to get you back to those games we all love! If you could follow please the steps below and let us know how it goes that would be perfect:

1. Check the area is well lit, with enough light to see clearly but no direct sunlight.
2. Check the area is free of small lights such as Christmas lights, or LED strips.
3. Check the area is free of reflective surfaces such as mirrors, glass, or polished marble.
4. Make sure the tracking cameras are clean. If they need to be cleaned, follow the maintenance and care guidelines.
5. Remove unsupported third-party accessories that may affect tracking or controller detection. For example: controller and headset covers, controller attachments, etc.
6. Unpair and pair the controller to the headset.

If you need any further assistance please don't hesitate to get in touch with us privately! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

Next, click "Send a Message" to privately message us!

Please remember, you must be signed into the community first to send us a private message.

Hope to hear back from you soon!