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Kamilanr
New Participant
January 13, 2026
Question

Lost Access to Meta Account (No Verification Code Received)

Hi everyone,

We lost access to our Meta account used for a university VR lab (Quest 2). Password is correct, but we don’t receive the verification code on the registered phone number, and we no longer have recovery codes.

The account was logged in on multiple devices for lab use. This is urgent because it’s needed for ongoing classes and research.

Has anyone dealt with this or knows how to recover access in this situation?

Thanks!

3 replies

steve40
steve40
Honored Contributor
January 13, 2026

The verification code goes to your email. Or at least it does on my account.

 

    Choleni
    Choleni
    Honored Contributor
    January 13, 2026

    Hi Kamilanr​ 🙂

    You can reach out to support via email, chat or WhatsApp HERE

     

    steve_40​  I think, he might talk about 2FA code?

      KamilanrAuthor
      New Participant
      January 13, 2026

      Choleni​ steve_40​ 
      Thank you for your response. I will try contacting Meta Quest Support.
      Yes, the issue is with the two-step verification. I have already received the code sent to my email, but I did not receive the verification code sent to the registered phone number.

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