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Igorkri1946
New Participant
October 26, 2025
Question

meta horizon does not work

I have everything brand new: powerful laptop Lenovo Legion, Meta Quest 3 helmet, brand cable and downloaded this Meta Horizon app. After installation it froze at the page with avatars and does not move. Tried all the tricks with no results. On my old laptop Lenovo Yoga I got it working using touch screen. But the old one is outdated. What other ways can I try? The ultimate goal is to use Microsoft Flight Simulation.

    5 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 27, 2025

    Hey there Igorkri1946, we came across your post and wanted to offer some assistance.

     

    We understand that you've been experiencing some issues with the Meta Horizon app. Not to worry, let's try and get this resolved for you. 

     

    Could we ask you to try restarting both your headset and laptop? After this, please ensure that both devices are up to date and on the same network. 

     

    If, after this, you are still experiencing issues, please don't hesitate to reach out to our Customer Support team. One of our lovely colleagues would be more than happy to investigate this further for you. 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Igorkri1946Author
    New Participant
    October 27, 2025

    Thanks for your reply. I did what you suggested several times. Same result. How can I contact your lovely colleague?

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 27, 2025

    Hi there,

     

    Thank you for updating us! You can contact us through emails via Meta Quest Support or private message, to do so: 

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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