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New Participant
Nov 2, 2026 2:34 PM UTC
Question

Meta Quest 3S stuck during Wi-Fi setup after software update

Hello Meta Support,

I have a Meta Quest 3S that is stuck during the initial setup process.

Here is what happened:

  1. The headset was stuck on "Applying software update".

  2. I successfully used the official Meta Software Update Tool on my Windows 11 PC. The update reached 100%.

  3. After the update, the headset returned to the initial setup screen and asked me to connect to Wi-Fi.

  4. Whenever I press "Go to Wi-Fi Settings", the interface freezes completely. The buttons become unresponsive.

  5. I restarted the headset several times, but the problem persists.

  6. Windows recognizes the headset via USB.

  7. Meta's Recovery Flow reports: "Connection failed. Cannot connect with device. Make sure device is in ADB or Fastboot mode."

  8. The Meta Horizon mobile app detects the headset but cannot complete the pairing because it is waiting for the headset software update to finish.

I have also tested my internet connection using a different VPN server, so the connection speed is no longer the main issue.

Could you please help me recover the headset without performing a factory reset, if possible?

I would appreciate instructions for the appropriate recovery procedure or information about a possible hardware replacement under warranty.

Thank you for your help.

1 reply

Maccyb123
Expert Contributor
Nov 2, 2026 3:11 PM UTC

That's not good. I think there is a good chance you can fix it. As restarting it isn't helping, and other things didn't work including using the update tool, you're going to have to do a factory reset. As for warranty replacement, this is a user only forum. There are no Meta staff here, no moderators or community managers. You will have to contact Meta support directly through their official website or the Horizon app to discuss return options. They will tell you to factory reset anyway before you can return it, so you might as well do it and see if it works. 

Here also is a link for various methods to contact them. Good luck! 🤞🤞 

https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=5599442656832658&g3=5947917498632978&et=none&sg=skip

 

Maccyb