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Meta Quest Link App Not working/ Opening

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For the past few months, I have had issues with the Meta Quest Link software, Cable link, and Air link and have found no solution to my issue on any forums or help posts.

When I open the software on my laptop (Asus ROG Zephyrus 16 2024), I see the Meta logo and a loading wheel. 9/10 times, the software won't go any further and will just sit on this screen. To close it, I have to end the task in the task manager. If it does open, I will go into my headset, enable the air link, select my laptop, the quest link starts, and then immediately crashes and says there is a connection issue to ensure my laptop is turned on and connected to the network. After that, my laptop will show in the in-headset menu, but I cannot select it and get the same connection error message without even attempting to open it.

So far, I have tried the following:

Uninstalling and reinstalling Quest link software (about seven times now)
Restarting the app in Beta settings (which rarely works)

I am an XR designer, mainly using Unity, so I need Quest Link to test my work without building it on the headset, which takes ages, depending on the project size. This issue is highly irritating, especially when I see my colleagues using it with no issues.

The other problem I get (if the software decides to open) is that my laptop is apparently below the minimum specs for running the Quest link, which I can assure you it is not. It has an i9 CPU and 4070 GPU with 32GB RAM.

MetaStoreHelp

Community Manager

Hey deesine, thanks for reaching out!

So that we can better understand the issues you are facing and provide support, could you please answer the following questions?

Has Quest Link ever worked for you previously?
Did the error begin following an update of either your Meta device or laptop?

We appreciate the importance of resolving this for you due to the nature of your work, so we will endeavor to provide an effective solution.

We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

D

deesineAuthor

New Participant

It has previously worked before, but a while ago now, I have been building projects to test them for months and have just got around to trying to sort the issue.

No, it was happening before, and then one of the first things I did to see if I could solve the issue was to update the headset, windows, and any drivers, but I had no luck.

MetaStoreHelp

Community Manager

Hi again! We just wanted to do a quick follow-up to see if you still needed any assistance?

Hope to hear from you soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Thanks for the quick reply!

As the Link Software was successfully running for you at one point in time, we would recommend a more comprehensive uninstall of the software known as a 'Manual Uninstall'. The steps for completing this are outlined below:

Disconnect the Rift/Link cable from the computer
Disconnect your computer from the internet
Backup any necessary content - You can find steps on how to do so by clicking here.
Reboot into Safe Mode - You can find steps on how to do so by clicking here.
Uninstall the Link PC VR app using the Control Panel - You can find steps on how to do so by clicking here.
Delete all Oculus folders from the following folder - C:\Program Files
Remove any Oculus folders from the following locations:

C:\Users\YourUserProfile\AppData
C:\Users\YourUserProfile\AppData\Local
C:\Users\YourUserProfile\AppData\LocalLow
C:\Users\YourUserProfile\AppData\Roaming
C:\OculusSetup-DownloadCache

Note: The AppData folder is usually hidden. Use these steps to access AppData.
Press Windows key + R to launch the Run dialog window.
Type %AppData% in the Run box and click OK or press Enter
File Explorer will launch to the AppData\Roaming subfolder.
Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.

Restart your computer in normal mode
Reconnect your computer to the internet
Install the Link PC VR app again using the setup tool from our website here
Reconnect the Rift/Link cable and re-test the headset

Let us know if this solves your issue or if you need any further assistance!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

D

deesineAuthor

New Participant

Tried all the above and nothing worked. If I create another local user on my desktop then I can create a new project with no issues but I’m unable to open the existing project for some reason

MetaStoreHelp

Community Manager

You can send us this information through our DMs. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

N

nonyabuisnes0715

New Participant

right click the meta quest link app desktop icon click open file location then go back to at the top in the search bar youll see oculus thisll bring you to a new page click oculus set up run it then click repair

F

ForcyFlave

New Participant

can't find the Meta Quest app in the remove program!

N

nonyabuisnes0715

New Participant

Right click open file location then at the top of your screen click support then click the word oculus it’ll be in the Sam spot support was you’ll see an application called oculus setup that will repair the app for you or allow you to uninstall and reinstall the app

F

ForcyFlave

New Participant

And every dot or question mark giving me error and I cannot reply

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levifraley

New Participant

Yeah I’ve been having the same issue since purchasing my quest 3 two months ago. If the link app decides it’s going to open upon startup, the whole thing won’t work (even when letting the app sit 1-2 minutes until it loads). The only way I’ve found to make it work is to restart the entire system (headset and pc). Have searched and searched for any setting to NOT have the app try to initialize upon startup, but it hasn’t been located in either the app or in the startup apps menu on win 11. Have uninstalled/reinstalled the app over half a dozen times now and it continues to plague me.

One would think that for how much these things cost, the software wouldn’t be so buggy. Between that and constantly having to open the Oculus debug tool to turn off adaptive gpu scale (why there isn’t a save/load profile feature on that is beyond my pay grade) I’ve been left with a bad impression by the software, even if the hardware itself is rather good for “entry level” consumer vr

MetaStoreHelp

Community Manager

Hi there levi.fraley,

If you have already tried the Manual uninstall and reinstall troubleshooting posted above and are still having issues, please send us a DM so we can go through some more troubleshooting with you.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Looking forward to hearing from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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