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Question

Neither controller will turn on for quest 3

29 replies
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I recently bought a quest 3, used it once a few days ago for a few minutes to make sure everything works, but I tried to get on today, and neither of the controllers will turn on no matter what I do, has anyone else had this issue, or know how to fix it?

MetaStoreHelp

Community Manager

Hey Facekick48! We are thrilled to hear you have become a part of our VR family, even if it's been a rocky start. We would love to help you power up your controllers. We would be happy to help you troubleshoot your controllers and provide any other information to help with this. We totally understand that the controllers working properly is a critical part of the VR experience. Let's go ahead and start out with some basic troubleshooting.

Please try the following steps:

Remove any unsupported third-party accessories that may affect power, battery fit, or controller detection (such as rechargeable grips, controller covers, etc.).
Switch the battery on the controller and check the LED status (blinking, solid, or no light at all).

If a blinking or solid light appears:

Unpair and pair the controller again to the headset.
If the pairing does not work, please let us know.

Also, if no light appears, send us a message to let us know, so we can look into further options. We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

F

Facekick48Author

New Participant

I have no 3rd party items, as I said before, I used it once just to make sure it all worked, and the batteries are brand new, I'm not seeing any light at all

MetaStoreHelp

Community Manager

Okay, thank you for letting us know! Making sure every avenue is explored to get this power issue with your controllers taken care of is our top priority, so we'd like to get a bit more clarification on this situation. Please clarify the following points when you get a chance:

Is your headset and Meta Quest mobile app full up to date with the latest software (to check for a headset update, please use these steps.)
Is your headset fully charged when you are pairing? What color is the LED on the headset when it is plugged up?
Are your controllers vibrating at all?
How long has it been exactly since you've last played with these controllers?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

M

MrFLUFFYFox

New Participant

i am having the same issue. I tried to factory reset like suggested and now im stuck on the untab the battery in the controller screen

MetaStoreHelp

Community Manager

Hey again, MrFLUFFYFox, we have not heard from you about this, but we did want to point out that the "untab battery" screen will move on after a few minutes, and go to a controller pairing screen. You can also try removing the battery, and placing it back in, as this should have the same result as removing the tabs.

We also have not heard from you, Facekick48, and we hope all is well! We would love to know if a Factory Reset of the controllers themselves changes anything.

If either of you are still needing assistance, please let us know from our Profile Page, and we would love to assist however we can!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I

Isaiahiscool0316

New Participant

I’m having the same issue too and my controllers were just sent back to me after being refurbished, they still won’t turn on with fresh batteries no life at all

M

MrFLUFFYFox

New Participant

im stuck at this part too. but i factory reset and now stuck

X

XxoITIoxX

New Participant

I’m having the same exact issue. Only used my Quest 3 2 times and now both controllers will not even turn on after brand new batteries put in. Headset totally charged and updated. This is ridiculous.

MetaStoreHelp

Community Manager

Hey XxoITIoxX! We appreciate you getting in touch with us about this. This is definitely not the experience that we want you to have and we are more than happy to help you! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

B

Boxtrot93

New Participant

I’m now having the same problem I’ve played it 3 times and both controllers are dead nothing no vibration nothing and brand new battery’s I’ve reset the system I’ve unpaired the controllers I even waited for the tab thing to move on and popped the battery in and out and nothing….this is really messed up I’m still paying this thing off and can’t even play it

T

TheSaxman8593

New Participant

I am having the same problem, also!

MetaStoreHelp

Community Manager

Hi there, TheSaxman8593! Making sure your Quest 3 controllers are working in tip-top shape is absolutely a top priority for us, so we'd be glad to lend a hand here. To make sure we have a full grasp of the issue you're running into, could you let us know if the controllers have been experiencing this issue since you first got them out of the box? Aside from that, we highly recommend trying out the previous troubleshooting steps we sent in this thread if you haven't already. From there, please attempt a factory reset on both controllers:

Use the correct button combination to start the factory reset process.
- Right: Hold the A button and tap the Home (Meta logo) button 5 times.
- Left: Hold the X button and tap the Menu button 5 times.
The LED will blink orange/white while the factory reset is being performed.
The LED will then change to light blue during boot.
Controllers can be used again as normal once boot completes.

Take all the time you need with that, and let us know if anything changes!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

J

jyob

New Participant

I am experiencing a persistent issue with the left controller during gameplay. Initially, I suspected a battery problem and replaced it, but the issue persisted. I then followed the recommended troubleshooting steps, including removing and reinserting the battery, restarting the headset, and unpairing and repairing the controller through the Meta app. Despite these efforts, the left controller lacks the light indicator present on the right controller. Furthermore, there are no accessories attached to the controller, and it has not encountered any physical impacts, such as bumping into walls.

MetaStoreHelp

Community Manager

Hello, jyob and Facekick48! Thank you for letting us know about the issues you both are having, we would like to get this resolved so that you can get back to gaming! We would like to invite you to send us a personal message, so that we can gather some basic account information from you guys so that we can see what options we have available to you.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hey, we wanted to check back in here to see if you still needed any assistance. Please don't hesitate to hit us up!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

2

22Iowa

New Participant

Same issue here. No power to controllers. Played it 4 or 5 times and then it sat for a couple of months. Put in fresh batteries but the controllers won’t power up. Tried more new batteries - same thing. Can’t factory reset or re-pair (already unpaired) because it doesn’t appear like there is any power to the controllers. Help help help - not ready to throw in the towel and spend a couple hundred bucks on replacing controllers that haven’t made it a year….. thanks!

cherrycolaa

Honored Contributor

Hey 22Iowa! If you bought your controllers new less than a year ago, you'll probably be able to get a warranty replacement! You should reach out directly to support🍒

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Roadster1480331

New Participant

Was this resolved? I have the exact issue.

MetaStoreHelp

Community Manager

Hi there, Roadster,

We have received your private message and will contact you there. Thank you for waiting.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

R

REL1234

New Participant

I have the same problem,

My meta quest 3s is updated, fuly charged, i switched bataries in my controlers and the controlers don't respond with any light and they wond repair on the meta quest app, they won't vibrate

MetaStoreHelp

Community Manager

Hello again, we just received your direct message. Thank you very much for contacting us by direct message. Could you please send us the following information?*

Username/alias on your Meta Quest account
Full name on your Meta Quest account
Email on your Meta Quest account

Could you please confirm us that the controllers do not vibrate and do not emit any kind of light?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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