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pebbleshale
New Participant
March 27, 2026
Question

No connection

Meta Quest 3 128Gb headset wasn't charging well, thought port might be at fault. Took to tech shop who returned it saying they couldn't fix it due to 'software issue'. Tried it at home and could see Meta logo, connected to charging cable and logo vanished. Now seems dead.

    9 replies

    Choleni
    Choleni
    Honored Contributor
    March 27, 2026

    Hi pebbleshale​ 🙂

    pebbleshale wrote:

    Now seems dead.

    Dead like, it won't start or dead like, it won't charge?

      pebbleshaleAuthor
      New Participant
      March 27, 2026

      Hi Choleni

      It's charged OK but nothing appears.

      Choleni
      Choleni
      Honored Contributor
      March 27, 2026

      If it is a software issue, as the tech shop said, maybe the Meta update tool can help

      Quest software update (en-gb)

      or update the Quest with steps described in the video below

       

      pebbleshaleAuthor
      New Participant
      March 28, 2026

      Hi Choleni

      Headset won't power off. I let it run out of juice, and found the button does power off while charging, but this doesn't seem to go anywhere when I try to update. All I get is the Meta logo and then a grey limbo till the charge runs out.

      pebbleshaleAuthor
      New Participant
      March 28, 2026

      Hi Choleni

      Thanks, looks like a remote factory reset is all I can do.

      Golf+ isn't saved to Cloud. After the reset, does this mean I'll have to reinstall it in some way? Would all my stats disappear?

      Choleni
      Choleni
      Honored Contributor
      March 29, 2026

      Hi pebbleshale​ 

      pebbleshale wrote:

      Golf+ isn't saved to Cloud. After the reset, does this mean I'll have to reinstall it in some way?

      Yes, you have to reinstall the game..... regardless if it's cloud saved or not.

      After a factory reset your Quest is as empty as it comes out of the box. You have to setup the headset like you did as you first started it.

      pebbleshale wrote:

      Would all my stats disappear?

      All what's only saved on the headset will disappear.

      I don't know, if some of the data is saved on golf + servers? 

      There are leaderboards.... you won't lose your rank on that board because you are doing a factory reset.... I think.

      But I don't want tell you something wrong..... I'm not sure about that.🤷‍♀️

      Btw. there are some other users who have issues with Golf +

      Golf + crashes about 5 mins into game play | Meta Community Forums - 1370322

       

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