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Participant
February 11, 2024
Solved

(Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team,

I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pro with otherwise identical settings - see below screenshots to illustrate.

Few more details:
- Issue is not present on Quest Pro with same settings on HMD, router and PC (using same res)
- Issue is worse at higher bitrates, esp. >200mbps, but still present <200mbps
- Issue is unrelated to PC/game latencies (CPU, GPU, Queue each <5ms)
- Stutters/lags are intermittent (every 10-20 seconds) when not moving but happen immediately and reproducibly when moving the head to either side or especially looking downwards (i.e. on any bigger headset movements)
- Wifi 6E router (TP Link AXE75 EU/UK)
- EDIT: exact same issue with Asus RT-AXE7800 (EU/UK) wifi 6e router
- Connection shows as 2,400mbps
- Airlink codec H264 (but same on other codecs)
- I've attempted factory resetting, installing latest drivers
- Updated to v62 and latest Quest Link desktop version (I can see the 120hz option for my Q3)
- EDIT: Ordered a separate Quest 3 for testing: presents the exact same issue

-EDIT: Same issue on 5ghz 802.11ax 160mhz BUT switching to 802.11ac (!) completely fixed the issue. I cant test this on 6ghz but looks like 802.11ax or something related to how q3 implements it is the culprit

As the issue is worse the higher the bitrate and not present on Q Pro with otherwise same settings, I suspect it's related to the below known Wifi issues - but opening a new thread as instructed. 
https://communityforums.atmeta.com/t5/Get-Help/Known-Isssue-Unstable-wifi-coverage-with-Quest-3-on-some-Router/td-p/1090698

Best,
JensQ3QPro

Updates:
- Tried separate router: exact same issue with Asus RT-AXE7800 wifi 6e router
- Ordered a separate Quest 3: exact same issue on both routers

-Same issue on 5ghz 802.11ax 160mhz BUT switching to 802.11ac (!) completely fixed the issue. I cant test this on 6ghz but looks like 802.11ax or something related to how q3 implements it is the culprit

TheAntiSocializer
Honored Contributor
February 25, 2024

Hey everyone! Thank you so much for the information you've all provided.

If you have not already done so already, I would suggest reaching out to the support team via email so that they can gather a copy of your logs.

If you have already reached out to support and provided your logs, please PM MetaStoreHelp with your case number.

EDIT 8/5: Hey everyone! Just wanted to reach out and thank you all for your continued patience. If you're still having some issues, the best thing I can recommend at the time would be to submit a bug report. That way it can go straight to our engineers for them to further review everything provided. Thanks again!

Sometimes it's okay to be a little Bing Chilling

442 replies

Participant
February 12, 2024

same issue now after updating to V62 on VD

Up and Coming
February 12, 2024

As You saw WiFi thread problem, probably is same issue. Try use 5GHz. Some users have that micro spikes, some not. Even on 5GHz. Me have, but not that often. And it's not a router problem because it's only dedicated to  quest 3. 

Other thing. Maybe You have WiFi interference with neighbors and change WiFi channel help some users.

Participant
February 12, 2024

I don't think it is any interference and i am already using 5GHz, its less frequent the lower the bitrate but still even there at as low as 30Mbps bitrate,  I think the thing that annoys me the most while using VD is the mic becoming really delayed each time cause I play games with friends on discord and then I end up speaking over them 

New Participant
February 12, 2024

Unortunately I have the same issue. I have nearly an identical setup, brand new Wi-Fi 6 router, a recently upgraded high-powered PC and I'm getting stuttering when I'm moving my headset within airlink or virtual desktop.

 

I have tried multiple different settings in my router such as channels, frequency and Wi-Fi type, but no improvements.

It seems META is putting their head in the sand with this one and ignoring the issue.

Participant
February 12, 2024

Yea i really hope they see this and do something about it, its driving me nuts cause I don't want to have wasted $500 on a new headset and I don't really want to switch back to my quest 2 cause the controllers are super busted and the headset itself is also a little busted, I've tried Air link which was way worse than Virtual desktop for me and I also even tried the new steam link which was also quite crappy.

New Participant
February 13, 2024

I'm experiencing the same issue: Quest 3 on v62 (120hz) connected via 6e to an AXE75 (US), performance overlay shows easily reproducible xfer spikes upon head movement or large scene change. Bitrate reduction only helps slightly. Issue manifests as visible stuttering during gameplay.  All involved devices fully updated.  CPU/GPU load and other latencies are low. 

Honored Contributor
February 13, 2024

With both my QPro and Q3 I get the best results with Air Link using 200mbps Dynamic bitrate (set on Rift home dashboard far left icon).  All ODT settings default/zeros except distortion = Low.  This uses hevc (h265) and I've found this looks best and has the lowest latency.  Also less stutters, esp. with SteamVR apps.  Also, I prefer 80Hz refresh rate since I can't tell the difference between it and 90Hz, plus it gives my games a little more headroom.  If I drop this down to 72Hz I can start to see a little blurring/ghosting with fast racing sims.

Nvidia control panel global 3d settings all defaults except Power = prefer max performance and change the Quality default below that to High Performance.

I've found this gives me as good-as what I can get using Virtual Desktop, maybe a little smoother with Air Link, for me anyway.

For flight and racing sims I often use my official Link cable with ODT encoding bitrate set to 500-650mbps,  This automatically uses h264 btw.  I get about 7-10ms less latency and a little better distance clarity compared to Air Link.  Anything higher than 450mbps results in no significant artifacts.  Anything much higher than 700mbps and I start to get the odd audio stutter and higher latency.

Anyway, this all works great with both my QPro and Q3.  Probably helps that my PC specs are pretty high = i913900k/rtx4090/32Gb 6400ram.  Pretty standard 1gig router, ethernet wired to my PC, with dedicated 5Ghz wifi (ch36/80mhz) 2-3m away from my play areas.  Also, only 5Ghz user with the rest kicked to 2.4 with band steering disabled.

i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 64Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with 2x2.0 base stations, Etsy lens mod and Index Controllers
Up and Coming
December 2, 2024

We need more ideas 💡 

New Participant
February 13, 2024

I have the same issue with encoder frame drops / lag spikes on Airlink.

 

My specs:

Quest3

i9-9900K

32gb RAM

3080 graphics card

 

Wifi signal strength is consistent at 1200mbps.

I have a dedicated 5Ghz wifi on 80mhz channel width. The router is ASUS RT-AX53U. No other device use the same network. I've checked for channel interference but that's not the issue either since it is the only wifi network on that channel. Router is in the same room.

 

I don't have this issue on wired link.

 

I didn't have this issue until v62 rolled out.

New Participant
February 13, 2024

After trying all sorts of things over the last couple of days I might have found an acceptable solution. I disabled "802.11ax / WiFi 6 mode" on my router. Transmission speed is lowered from 1200mbps to 866mbps but almost all the stuttering is gone. Some stuttering here and there but it is acceptable. In ODT I'm using a fixed encode bitrate of 350 but found that 300 is slightly better. Going up to 500 made the stutter more frequent.

Up and Coming
February 14, 2024

I have enabled this option in my router and I do not have stutters. Looks like V62 version fixed previous problems, but brings new one for some routers.

Here are my settings. Maybe it will help somone. I cut it to 2 pictures, because forum code shrinks pictures

 

 

acreed11Author
Participant
February 14, 2024

Which setting did you change vs default?

acreed11Author
Participant
February 13, 2024

Quick update: purchased and tried with Asus RT-AXE7800 (wifi 6e router) - exact same issue unfortunately.

fyi I have few people across my Discord and Reddit channels also very much still getting this issue.

FunkyTanukiTheAntiSocializer any advice or feedback here? Appreciate any help! 🙂

New Participant
February 13, 2024

I think that I have the same problem.

I am having a lot of frequent stuttering both in Air Link and Steam Link connected wirelessly to my PC on my Meta Quest 3. This happens on every game, and even on the Steam VR dashboard. It also happens no matter what bitrate I use, although perhaps it happens a bit more frequently at higher bitrates.

My PC has a Ryzen 5950X CPU, a RTX 3080 GPU and 32 GB of RAM. I have it plugged to the 2.5G port (I also tried the 1G port) of my dedicated router, a Asus RT-AX86U Pro. This router is then plugged to my internet router using the WLAN port.

I have tried Channel bandwidth of both 80 Mhz and 160 Mhz, and also setting the Wireless Mode to AX only (by default it's Auto).

When I am in game, if I look at Steam's performance overlay it doesn't seem to be dropping frames, and seems to be rendering more than adequate framerate all the time, even when I get stuttering. In the Meta Quest Wifi settings, I can see that the bitrate is 1200 Mbps when Channel bandwidth is set to 80 MHz, and 2400Mbps when it's set to 160 MHz. It also says that the signal is excellent (my router is just a 2-3 meters away from the center of my playspace).

Although I experience a little bit of stuttering from time to time when I play standalone on the Quest 3, it's nothing compared to the constant stuttering of Air Link and Steam Link.

I checked for WiFi congestion in my area with WiFi Analyzer and there isn't many people using 5GHz around me, the channel that I am using is completely free. My signal quality is excellent 

Do you have any suggestions?

Thanks! 🙂

New Participant
February 13, 2024

I changed a setting in my router configuration that seems to have reduced a little the stuttering, it still happens but less frequently.

The setting I changed is 802.11ax / WiFi 6 mode set to Disable.

I still have some stuttering though, I recored my Steam Link graph that shows some big latency spikes some times:

https://youtu.be/fxiDk5ZaPGA

My quest is apparently in v60 though, but it doesn't detect any updates?

New Participant
February 16, 2024

Jens (and others), have you had a chance yet to check whether v62 fixes this issue for you at all? v62 appears to be available for many in PTC as of today.

Participant
February 16, 2024

I just downloaded the update and tested it, I'm still getting issues.