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rhelvey22
New Participant
September 16, 2025
Question

Oculus 3 won’t pair with app

I’ve gone through every discussion here that I can find. I just upgraded from a oculus 2, and my 3 won’t pair with the app. It’s connected to the Wi-Fi here, same as my iPhone and iPad. App is updated as of September 10. I have a code in the headset, which does not work. It just keeps asking to retry or quit. Locations and permissions set to allow. Any ideas?

    3 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 16, 2025

    Hello rhelvey22!

     

    We see that you could use some more help when it comes to pairing your headset and we appreciate all the steps you have already performed to get this resolved.

     

    1. Ensure the phone is compatible with the Meta Horizon mobile app
    2. Ensure the mobile app and headset are on the latest available version
      1. The latest version of the mobile app can be found downloaded from:
    3. Ensure that "precise location" and "nearby devices" permissions are allowed for the Meta Horizon mobile app by checking the phone's settings
      1. If the Meta Horizon mobile app has not been used for several months, the phone may have automatically disabled these permissions
      2. If previously paired, you may see a notification advising you to turn on permissions. Click "continue" to be taken to the phone's app permission settings to adjust the settings.
    4. Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)

    If the problems persists please reach out to us via a private message so we can look further into this for you. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!  

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Choleni
    Choleni
    Honored Contributor
    September 16, 2025

    Hi rhelvey22​ 🙂

    in addition to what MetaStoreHelp​ said..... maybe try it by using an Android device, if you have one, or if you can borrow one for a moment from a friend or a family member.

      rhelvey22Author
      New Participant
      September 19, 2025

      Wish I would have seen your reply sooner, Choleni. Sent the headset back yesterday. 😢

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