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New Participant
December 25, 2019
Solved

Oculus Quest store extremely slow download speed!

I am wondering if there was a reason why it is taking 5+ hours to download a 1Gb game on a 75Mbps Internet connection. I am hoping that because Oculus Quest has sold out and it is christmas day, the Oculus Servers are having a hard time with the large influx of new devices. Unfortunately i feel alienated with that hope because it seems as if i am the only one suffering with this problem. I am concerned to troubleshoot my internet as it would cancel my download wich is at 80% currently, but it works fine on my phone and laptop.
CrazySaneAnswer
Inspiring
December 26, 2019
Yes, that is extremely slow. My guess would be the same as yours, thousands of people got a Quest for Christmas and are clogging the servers.

It wouldn't hurt to perform a speed test on another device just to be sure your connection isn't the bottle neck, but my money would be on the Oculus servers being overloaded.

Typically a 1 Gb game takes only minutes to download on a slow adsl connection.

38 replies

Participant
July 30, 2022

Most of the answers on here are unhelpful I have 1200 MB per second and still get the same slow speeds. It's on their end, not ours.

DaenerysMOD
New Participant
September 9, 2022

Hi! 

I know this post was a long time ago, so I don't know if you ever fixed this issue, but thought I would post here for the sake of others. I too was getting ridiculously slow downloads from the Oculus store, which seemed even worse when my fiance's Q2 was buzzing right along and was done in 10 minutes or less!

 

Trying to download Contractor's, and I was FED UP!! I decided to look into my settings, and went to "Experimental", and turned on the 120 Hz refresh rate (it was in the off position). Went back a few minutes later and the download was up to half done! 

 

Now I know that typically refresh rate refers to gameplay, but this seemed to do the trick for me. Coincidence? Maybe. But thought it might be something others could try to see if it works for you.

 

Hoping for the best!!

Anita

New Participant
October 21, 2022

10/20/2022 and still no real fix or explanation. i bought a quest two a few days ago and I've managed to download a single 1 gb game. Absolutely ridiculous.

New Participant
December 21, 2022

Have you tried doing a factory reset through the meta oculus app? I'm having a similar issue and eventually got frustrated enough to do a reset. After re-pairing and going through setup videos, the system now seems to load and download at decent speeds

New Participant
December 23, 2022

I jave tried all of the fixes, even spent 2 hours with tech support when they finally had me replace my headset and the new one is doing the same thing. It seems like it happened after a recent update because prior my download speeds were just fine. Now after 10 hours only 400mb will download yet I can stream Netflix with no issues or other media on my server.  When doing a speed test it shows at minimal 500mbs.  Really frustrating. Even updates can take over an hour for less than 100mb. 

MetaStoreHelp
Community Manager
December 23, 2022

Hey there, usjmb! We entirely realize that you're experiencing download speed issues, this is something we don't like to hear because it's affecting your VR experience. We strongly advise you to contact our great support team in order to regain regular download speed for the next troubleshooting step. Please let us know if goes.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
New Participant
January 4, 2023

Some how the issue resolved itself. After letting it download Walking Dead Retribution for a week,it was about 4gbs from finishing when I checked on Jan 1. When I went back on that evening, the download stopped. So I chose a smaller game and it downloaded at the regular fast speed. Took less than an hour to download a 14gb game. So don't know what happened because I didn't have a chance to do anything else on my end.

New Participant
December 28, 2022

I am also having that same problem

New Participant
December 28, 2022

it took me 13 hrs to download a 7 gb game!

New Participant
January 4, 2023

Have the same issue . Brand new quest 2 and i have not had one app or game successfully download . its so slow i eventually hit a wifi dip hours later and it starts all over. this vr is just a fancy paperweight at this point 

New Participant
May 7, 2024

For anybody still having this issue I finally fixed it after years of it being insanely slow. For the quest store on desktop you need to download a vpn, I think any will do including the free ones (I use NordVPN but I pay for that). Then vpn to a different location, I live in Japan so I VPN to Hong Kong, I don't know if that's the fastest but it's fast enough I'll figure it out with trial and error. My download speeds jumped up IMMEDIATELY, and I was downloading 1GB in a cpl mins or so.

Now, if you want to download to your quest 3 or 2 etc, you need to get a program called sidequest.

SideQuest (sidequestvr.com)

Choose the advanced installer, it's free.

Once you have sidequest connect your headset to your pc using a wire (just for the first time), and you can either connect it wirelessly after that or just use it wired whilst doing the following:

Once your quest is connected to sidequest go to whatever vpn you want to use, find the android version and download the 'APK', it should be there on the download page easily viewable perhaps in smaller writing somewhere near the download button.

Once the APK is downloaded for that vpn, simply go to sidequest, on the top right there's a button that says 'install APK from file', click that, click the APK in your download folder or wherever you put it, and it will install.

In oculus itself you won't see the vpn app, you have to go to your library and view untrusted sources, it will be in there, launch it, sign in, connect to whatever server you choose and watch your speeds jump dramatically.

This should all work without a problem BUT, there may be a problem so I'll cover it here just in case.

One thing a lot of people need to do to install any kind of APK on their device is to enable developer mode.

Here is a link to step by step instructions oon how to do that, it looks like it takes longer than it does trust me and it's well worth it because it means you can install all kinds of other good stuff:

How to Turn On Developer Mode/Debug Mode for the Quest 3 | by George Gorringe | SideQuestVR | Medium

After you've gone through these steps open up your quest on your phone app and go to the settings to make sure developer mode is turned on. Then sidequest should work perfectly and your vpn should also.

I hope this helps! I know this issue was murdering my brain for a long time.

New Participant
August 7, 2024

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