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IceCreeper909
Participant
April 4, 2020
Question

Oculus software detecting usb 3.0 as usb 2.0

The title should be self-explanatory; My oculus software is detecting my USB 3.0 cable(the Anker one that was recommended before the official link cable) and USB 3.0 port as USB 2.0. I've gone and tried to update my drivers, including uninstall/reinstall, to no avail. Any suggestions for a fix? For reference, both my Quest and PC are running the latest versions, and my PC is link compatible. 
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    55 replies

    ezop73
    Inspiring
    April 4, 2020
    Its a known issue

    Try turning the USB C connection over. Although they should work in both directions, some USB cables only work properly when connected in a specific direction. other than that open a support ticket.

     https://support.oculus.com/885981024820727/


      HandonmyHeata
      New Participant
      January 14, 2022

      shiiiiiii worked for me

      IceCreeper909Author
      Participant
      April 4, 2020
      Tried that, didn't fix anything :/
      ezop73
      Inspiring
      April 4, 2020
      do you have a lot of USB peripherals (mouse, keyboard, etc) attached, if so perhaps your motherboard might be being overloaded. If you can't manage to figure it out and you have a spare PCI slot on your motherboard, get a dedicated USB 3.0 PCI express PCIe Controller (there relatively inexpensive) 
      IceCreeper909Author
      Participant
      April 4, 2020
      Nothing else is plugged in. Using a gaming laptop. 
      ezop73
      Inspiring
      April 4, 2020
      ok so from what i can gather According to Oculus support there are known issues with the ASMedia chipset with USB 3.1 Gen 2 ports (Not sure if this applies to you you'll have to check in device manager) also some people are reporting that on that chipset if they uninstall the drivers and install the default microsoft drivers the link recognises i as a USB3

      :edit:

      also Z370 based boards using the ASMedia chipset based USB 3.1 Gen 2 ports DO NOT work with 3rd party cables, but apparently they DO work with the official Oculus Link cable
      Papitax
      New Participant
      June 19, 2021

      I am trying to trouble shoot my oculus quest. i have a asus z370-e mother board with that chipset. with a 3rd party cable. if i restart the pc or the oculus some times it will connect as a 3.0 connection until i click accept in the headset then it will disconnect for a moment and reconnect as a 2.o connection. any tips? i dont want to buy the oculus cable and have it not work as well. 

       

      Traskas
      Participant
      August 4, 2021

      Same issue here.

       

      I tried USB tree view: If I don´t move the headset is 3.2, port 19, but if I move it, changes to port 3 usb2.1.

       

      ROG STRIX Z490 G.

       

      So I think, in my case, it´s a hardware issue. I will trie with a new cable, this time, C to C.

       

       

      IceCreeper909Author
      Participant
      April 4, 2020
       

      I don't think that's what's going on?
      ezop73
      Inspiring
      April 4, 2020
      have you checked on Intel's website for an updated driver.

      https://downloadcenter.intel.com/product/1145/Intel-Chipset-Software-Installation-Utility

      Since you have a laptop see if you have any slots for PCMCIA card

      54mm PCMCIA Express Card to 3-Ports USB 3.0 Adapter


      IceCreeper909Author
      Participant
      April 4, 2020
      I'll try that, thanks

      Edit: No dice
      IceCreeper909Author
      Participant
      April 4, 2020
      Update, after checking it out with USB device tree viewer, it looks like my USB 3.0 ports are being detected at USB 2.0 for unknown reasons. It looks like there's some USB 3.0 ports but they seem to just be dummy ports
        ezop73
        Inspiring
        April 4, 2020
        Hmm ok, on USB device tree viewer can you see the usb(S) symbol, if so then USB3 is detected and might be turned off in your Bios



        Reboot &&
        Go into your BIOS and look for setting callled XHCI or XHCI Hand off, if it set to disabled or auto, it needs to be set to enabled.
        reboot.
        hopefully that should sort it.
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