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New Participant
December 10, 2024
Solved

Quest 2 controller not working in apps anymore

My quest 2 just auto-updated to the latest Meta Horizon OS level. When started my quest 2, everyhting works fine in the OS interface. After I launch an app, the controller just disappeared. the only button that still working is the button that let me quit the app. So far I have tried Skybox VR and DEO VR, both are the same. Anyone got the same issue? Thanks

    New Participant
    December 12, 2024

    I did a factory reset and it seems going back to an earlier OS build. That problem is gone for now.
    The following link shows you how to factory reset the headset.

    12 replies

    New Participant
    December 10, 2024

    same issue, v72 seems to be the culprit but no fixes found yet.

     

    update - hard booting your quest (simultaneous power and "-" volume button hold) and then boot device seems to help with this.

    New Participant
    December 30, 2024

    This worked for me! My controllers now work with Supernatural. Thanks

    New Participant
    December 11, 2024

    Yup, same issue here. My headset updated right before I was going to workout with Supernatural. None of the apps/games I opened show my controllers or even my hands.

    New Participant
    December 11, 2024

    Also having this problem with my quest 2 within the last few days. Everything works fine on the main screen/menus, but as soon as I launch an app they disappear. It is not happening with my quest 3... Wife is seeing in other places that a factory reset of the system fixed the issue.

    New Participant
    December 11, 2024

    Same here, controllers worked again for a day, then gone again today. Not working with Beat Saber, Smash Drums, Synth Rider...

    New Participant
    December 12, 2024

    Same happened with mine 

    vincentthlinAuthorAnswer
    New Participant
    December 12, 2024

    I did a factory reset and it seems going back to an earlier OS build. That problem is gone for now.
    The following link shows you how to factory reset the headset.

    New Participant
    December 14, 2024

    same here... yerterday my quest 2 update V72 and the controlers dont work animore in apps...

     

    i dont like the alternative of hard reset, i don want lo lost every my configuration and apps... 

    New Participant
    December 17, 2024

    I'm also having this issue after updating to v72 on my Q3. The only app I've used so far is the windows app and it lets me use the controller for a second after pressing the trigger but quickly goes away making it impossible to press anything. I've done a hard reboot as mentioned in an earlier comment and this did not help.

    AiroKunOmega
    Up and Coming
    December 21, 2024

    Same problem, meta needs to test their software before releasing it.

    New Participant
    January 5, 2025

    same problem here. this is f*king ridiculous, if meta just had 1 intern sitting there and testing their updates for 5 minutes they would know. apparently they don't think that's necessary - what a joke.