Skip to main content
Reyainas
New Participant
January 3, 2022
Question

Quest 2 controllers wont allow me to click anything inside monitors, but works in any game

Started some time today. I'm unable to interact with either of the monitors that i pull up inside the headset while airlinked with my PC. But anytime i play a game, i have no issues interacting with the menus. The only thing ive noticed off with a game is Pavlov and thats not letting me quick drop my mags on some weapons.

9 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
January 4, 2022

Hey Reyainas,

 

We see you're running in to issues with interacting with your monitors while using Air Link with your PC. We're happy to provide some steps to get things working as expected again.

 

First, let's make sure your Quest 2 is up to date. Here's how:

 

  1. Press oculus icon on your right Touch controller to pull up your universal menu.

  2. Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.

  3. Select  Settings in the top right corner.

  4. Select oculus icon System, then select  Software Update from the left menu.

If that doesn't fix the issue, go ahead and restart both your Quest 2 and your PC. Here's how to restart your Quest 2:

  1. With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen.
  2. Select Restart. Your headset will turn off and then turn back on.

Let us know if those steps fixed the issue.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
JeffWithersAway
New Participant
September 15, 2024

2024 and this issue still comes up the second after a complete reset

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 15, 2024

    Hey there JeffWithersAway, we'd love to help you with this issue. 

     

    Please send us a PM so we can investigate further. You can do so by going to our profile or clicking here.

     

    Hope to hear from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    jnessoverair
    New Participant
    July 7, 2023

    Wondering if there was ever a fix for this. I'm having the same problem getting set up at work trying to create VR content. Other posts have suggested users need admin privileges, but that is not a reasonable (or possible) solution for companies.

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    July 10, 2023

    Hi there jness.overair, we were zooming on by and noticed you have an inquiry about the Touch Controllers. We know how inconvenient this can be, and we understand the importance of being able to use navigate with your controllers, while in VR. We would love to assist you on this matter!

     

    For this issue, can you please review the following troubleshooting steps?

     

     

    If the issue still persists, please reach out to us via Developer Support. We hope this information was helpful!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    InfernoVR
    New Participant
    December 17, 2023

    I have the same problem and I cannot get if fixed no matter what I do

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    December 19, 2023

    Hello @DiamondGaming315! We would be more than happy to help you with your the touch controllers. If you could please let us know what troubleshooting steps you have tried so far, that would be great. That way, we can suggest additional troubleshooting you haven't tried yet. We are always here to help, so feel free to reach out to us anytime. You can also contact us through PM by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be logged in to the community first to send us a private message. That way, we can collect any other sensitive information without having your personal information in our public forums. We look forward to hearing from you!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Terms & ConditionsAccessibility statement