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Quest 3 Left controller wont update

Forum|Forum|2 years ago
December 29, 2023
54 replies
26608 views

It was working fine and then stopped. It tried to do a firmware update and it will make it to 66% and then reset, does this 3 times and then fails. Tried all of the “fixes” I.e. unpair, factory reset, batteries, but it will not work. Any other solutions??

Best answer by MetaStoreHelp

Thanks for getting back to us on this. We hate to hear that you are still having trouble with your left controller after troubleshooting. This is definitely not the experience we want for our fellow gamers, so rest assured, we'll be happy to continue assisting you.

To start, let's move this conversation over to our private messaging section so that we can gather a bit more information from you. You can get there by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing back from you.

I

Ihiryu1

New Participant

Mine is also not working, just gets the blinking SOS LED light. I'm an idiot because I did a factory reset now I can't even get into the main menu.

B

BearSteaks828

New Participant

I’m in the exact same boat! I use my quest daily to workout and it my controller just stopped working and won’t update firmware. I tried to replace batteries with energizer batteries of all kind, no luck. I desperately need help because I factory reset the headset and now I'm stuck!

MetaStoreHelp

Community Manager

Hi there, chuckypow and Ihiryu1! We certainly don't want this to continue pulling our users away from the virtual world, so we appreciate you both bringing that Quest 3 controller issue to our attention! To start, are you able to let us know if the controller is not powering on at all, or is it disconnecting randomly chuckypow? If it is temporarily losing power or restarting, this may be the result of the battery output diminishing with use so that the battery is not providing its full power output potential. This diminishing output effect varies across different battery brands, so we highly recommend that they try a different brand of battery in the controller. Aside from that, please test out the following if you haven't already, and let us know if anything changes:

Manually factory reset your controller:
- Use the correct button combination to start the factory reset process.
  - Right: Hold the A button and tap the Home (Meta logo) button 5 times.
  - Left: Hold the X button and tap the Menu button 5 times.
- The LED will blink orange/white while the factory reset is being performed.
- The LED will then change to light-blue during boot.
- Controllers can be used again as normal once boot completes.
Unpair and pair your controller once more.
Make sure your headset is completely up to date.
Reboot your headset.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

L

Lanahorton1003

New Participant

My left controller also stopped working. I tried the factory reset and nothing happened. I'm going to try a new battery.

C

chuckypowAuthor

Participant

They had to replace my entire system. Could not get it to work.

MetaStoreHelp

Community Manager

Hey, hey chuckypow! We're checking in to make sure you were able to get that controller issue fixed, or if you've run into any further trouble with that at all. We'd love to make sure everything went smoothly for you along the way, so please don't hesitate to reach back out if those steps didn't work!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

C

chuckypowAuthor

Participant

Nothing worked. It is still a dead controller. Getting extremely aggravated with this!

MetaStoreHelp

Community Manager

Hi again, thank you for your ongoing patience. We have a few more questions to get a better understanding of what may be causing your issue with your controller:

Is your controller showing a light at all? If so, is the light blinking, or solid?
Have you tried replacing your current batteries with a well-known name brand battery? If not, please attempt so that we can rule this option out.
Were you able to successfully unpair and pair the controllers to the Quest 3?
After attempting the provided troubleshooting steps, are you experiencing any issues with the right controller or just the left controller?

Please answer these questions and provide as much detail as possible so that we may continue to assist you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

C

chuckypowAuthor

Participant

I think it was something to do with the firmware update it had to do. Was working until that.

MetaStoreHelpAnswer

Community Manager

Thanks for getting back to us on this. We hate to hear that you are still having trouble with your left controller after troubleshooting. This is definitely not the experience we want for our fellow gamers, so rest assured, we'll be happy to continue assisting you.

To start, let's move this conversation over to our private messaging section so that we can gather a bit more information from you. You can get there by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing back from you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

S

smith748774

New Participant

Meta please help me I got the same problem

H

Halid42

Participant

Having a similar problem. Where can I see the firmware update percentage might I ask?

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chuckypowAuthor

Participant

You have to wear the headset and mine was on the upper left side.

W

Wonder3306

New Participant

My meta 3 was working great last night. I wake up this morning n use it and the left joystick doesn’t work I put in three new batteries and nothing. I checked all batteries with a meter and they are good. I unpaired both controllers and only the right one works. The lights on the left controller doesn’t light up. Can someone help me?

MetaStoreHelp

Community Manager

Hi there Wonder3306! Thank you for reaching out to us in regards to this matter. We would love to get this looked into further, in order to do so please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

S

ShaenaBT

New Participant

Hey MetaStoreHelp We're having the same issue over here with our right controller. I've tried every troubleshooting tip I've read and it's still not pairing (firmware update fails every time). I just sent you a PM - please advise!

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Wonder3306

New Participant

Yes I reported the problem to Meta. They promised me a replacement joystick since it was malfunctioning. Well I NEVER RECEIVED ONE! I had to purchase the new one. Even though it’s under warranty. So to answer your question your probably going to either get promised a new joystick or your going to have to purchase a new one like I did.
I wish their customer service was more truthful and adhere to their warranty policy.

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vicfos

New Participant

Did you get any help or solutions with this? My son is having the same problem

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Yurchegg

Participant

Left controller not working after update 1.19.1. Purple lights. Tried different batteries, factory reset. Nothing helps.

MetaStoreHelp

Community Manager

Hello there, Yurchegg! We can certainly look into the left controller situation to get you back to VR as soon as possible. We see you have reached out through PM and will continue providing assistance through there. We appreciate your time, and have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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