Participant

Solved

Quest 3 & Pro controllers stuck at 0% updating

66 replies
19303 views

0% update forever on both PRO controllers that are already sync with a quest 3 headset

What I had done..

Pair them again and again the Q3 got them paired all the time
Hard reset on controllers
Factory reset on Q3 headset (even that involves a huge waste of time)

V64 is the version of the software of my Q3
Nothing worked so far in other post I saw that randomly people finally got this controllers working what was not my situation

Support on chat after we try it everything ask me to send the pro controllers back what I already did (I already did all that support was asking for but for respect the support guy time I follow all what he asked for "maybe it works this time by a chance").
As I see this issue as very common I want to know what is going on for PRO controllers, Q3 is perfect for me for work as I use them as tool, but for play even vs Q2 the tracking of quest3 is inferior by a lot.

If there is no proper solution for this I see no point in order another controllers or even keep the quest 3.

MetaStoreHelpAnswer

Community Manager

Hello there! We know having the controllers not work as they should greatly hinders the VR experience. We are grateful for the opportunity to team up with you to explore a resolution. So we can start marking some things off the list. Let's have you try and factory reset the controllers. To factory reset the Pro controllers, please try the following:

Right Controller: Hold A and Oculus buttons until the LED begins flashing red/white.
- Left Controller: Hold X and Menu buttons until the LED begins flashing red/white.
Release the buttons immediately after the LED begins blinking red/white.
Perform a manual pairing and check if controller LED would flash blue and white to signal pairing state.
Once paired, controllers may take a while to update and stay unresponsive until they finish, and LED would be purple during the update.

We are hopeful that this will resolve your issue and look forward to your response! In the event that you continue to experience issues, please feel free to reach out to us in a private message! Click on our profile, then "Send a Message."

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Show previous replies

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WinterAssassan

Participant

We had gotten the controllers for Christmas and have tried everything that everyone else has done and it still is staying on a blinking purple with no results. Where do we go from here?

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WinterAssassan

Participant

How long will it take to get the update. If we have both the pro controllers two weeks ago and still can’t use them isn’t that kind of fraudulent. It kind of frustrating.

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ChaseG

New Participant

Same issue as everyone else tried hard reset, factory reset and even factory reset the quest 3 but nothing works regarding the update being stuck on 0% !!! My boy s-ent all Xmas money on this and he can’t even use them . I feel so sorry for him … We all need to get at mark zekerberg on twitter !

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lynsey633525

New Participant

Just bought new ones and they still stuck on 0%

Silvertooth

New Participant

Force the update of your quest 3

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lynsey633525

New Participant

How? 🙏

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yupers15

Inspiring

All right no cap, but I had the same issue and was trying all night last night to get them to pair factory reset the whole deal and I thought you know why not try using my wife's headset you know try to pair them to my wife's headset and so my wife has the meta 3 but the 128 GB version well mine is the the 512 GB so I don't know if that's a difference or not but right now my left one just started updating so that's what's up I don't know it was crazy

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yupers15

Inspiring

Ay yo, i don't know if i got lucky but someone had said something about needing to get ahold of a pro headset in order to get them to update, so i was like **bleep** don't know anyone with one of those.... so i say around bsing with support, back and forth, then was like what do i got to loose. I took my wifes meta 3 ,put my account on it real quick,(the whole process was a mission) paired the app then paired the pro controller, left one first, and waited and then sure enough, it updated. I waited for the left to update completely befor pairing the right and now they are both updated and functioning on my wifes headset. I am just now removing my profile and about to pair to my headset. I'll let you know.🤞

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yupers15

Inspiring

And btw,i just got the pro controllers yesterday, was up all night trying everything to update them but was stuck at zero. So just now basically,i was able to get them updated by using a different head set. Crazy

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yupers15

Inspiring

Ok,i can say that i just got done playing beat saber,capturing mixed reality, with LIV ,using the pro controllers, that just yesterday wouldnt update for anything past 0% ,until i used a different headset with my account temporarily put on it.i dont know if my steps are important for how i can use them now but im just stoked they are working and i wanna help the homies out.👍

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yupers15

Inspiring

Even when the app is still spinning saying your controller is updating, restart headset after the blue pairing lights on the controller stop flashing

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yupers15

Inspiring

It has to be a hard restart,not the restart button on the shutdown/sleep screen

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hanklayne2022

New Participant

This is absolute dog water!!!!! I bought this for my son because all he wanted for xmas was the pro controllers and still to this day, no support, no fix, still not working. Just a complete waste of time and money that we are stuck with just laying away never to play. Sad Meta or Oculest, quest, horizon, etc. Very sad for $300 controllers!!!

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