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beans377
New Participant
October 10, 2025
Solved

Quest 3 right controller won’t wake up

  • October 10, 2025
  • 7 replies
  • 1719 views

I was playing gorilla tag on my quest 3 and everything was working fine then I put the headset and controllers on the official quest 3 charging dock and a couple hours later when I was going to play vr again I noticed my right touch plus controller not waking up and the headset displayed a message saying “ right controller not connected press any button to wake it up” and I tried replacing the batteries but that didn’t help, then I tried rebooting the headset and it still didn’t work. but when I put the controller on the charging dock it lights up on the charging light on the dock so the controller is clearly being recognized the the dock and is receiving power. this is very weird. Is there anything I can try to get it to wake up and connect?

Best answer by beans377

I took the batteries out for 30 seconds and that worked 

7 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
October 10, 2025

Hi there beans377,

 

We noticed your post and would love to lend a hand to get you back to swinging around the forest on Gorilla Tag.

 

Here are a few troubleshooting steps you can try:

  • Remove unsupported third-party accessories that may affect power, battery fit, or controller detection. For example, rechargeable grips, controller covers, etc.
  • Try Unpairing and Pairing your controller to your headset again.
  • Try rebooting your headset.

If you are still having issues, please send us a private message so we can try out some more troubleshooting steps!

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
beans377AuthorAnswer
New Participant
October 10, 2025

I took the batteries out for 30 seconds and that worked 

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 10, 2025

    Hi again!

     

    That's fantastic to hear! If you ever run into any other issues, don't hesitate to reach out, we are always more than willing to help!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    beans377Author
    New Participant
    October 26, 2025

    Ok it’s been a few weeks and the issue has come back  and I tried what I did last time and the controller is still not working

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 26, 2025

    Hi there beans377, we're upset to hear that you're experiencing issues with your controller again. 

     

    Thank you for being proactive in trying to troubleshoot the issue. We completely understand that this is not an ideal situation but rest assured, we'll do our best to get it sorted as soon as possible for you. 

     

    Would you mind sending us a private message so we can investigate this further for you? To do this, please go to our profile page or click here. 

     

    Hope to hear from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Reborn627
    New Participant
    September 20, 2026

    Same issue and it's been consistent. After long sessions of within racing sims, not using the touch controllers, the controllers will go into a deep sleep mode. I've removed batteries and they come back to life for a moment and then sleep again. If I push either the menu button or the meta button it will light the LED but the controller remains unresponsive. No other button lights up the LED. Hand controllers, frankly, stink so I've turned that function off. I use Virtual Desktop for all PCVR as air line or the link cable through the meta software has poor visual quality and framerate is also significantly lower. The only solution to "wake" the controllers up is to shutdown/restart the headset. The is not a solution, it's an annoyance. An annoyance that makes me more and more interested in Pimax or the Steam Frame.

    steve40
    steve40
    Honored Contributor
    September 20, 2026

    Horizon Link app>Help Centre>Provide feedback

    Headset>Quick Settings>Report a Problem

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