Skip to main content

28 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
June 11, 2022

Hey there, friend! We hope you're having a great Saturday. Let's work together to get your right controller back up and running! 

 

We will go ahead and lay out steps we will work on together: 

 

  • Press any button to wake the controller while using Meta Quest 2 or Meta Quest.
  • While you have your headset on, press and hold the Oculus button to reorient the controller.
  • Remove the battery and place it back into your Touch controller.
  • Unpair and re-pair your controllers:
    • To unpair your controllers: 
      1.  Open the Meta Quest app on your phone
      2. Tap Devices in the bottom menu 
      3. Tap the headset you currently have paired
      4. Tap Controllers, then tap the controller that you want to unpair. 
      5. Tap Unpair Controller. [ At this time we advise for you to also take out the batteries of your controller, this will help also in a way reset your controllers]
    • To re-pair your controllers: Once you have unpaired your controllers please follow steps 1- 4 again. 
      1. Press and hold and buttons on your right controller or and on your left controller until the controller LED blinks and then lights up to finalize the pairing.

If you're still experiencing issues with your right controller, rest assured we will still be here for you. Also keep in mind if your Meta Quest 2 or Meta Quest controller LED does not light up, you may need to replace the controller battery. Always here to help!


 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
JulieAlicia
New Participant
January 9, 2023

Hello, I tried doing all of this to pair my right controller but now it won’t pair at all even when holding the buttons. After waiting more than a half hour without the battery in it and resetting it. What else can I do to fix my controller and get it to work? Thank you 

MetaStoreHelp
MetaStoreHelp
Community Manager
January 9, 2023

Hey there, JulieAlicia! We don't like to see our users have this kind of issue. We know how important it is to get that controller connected. Not to worry. We have a few things for you to try.

 

  • Reboot the headset.
  • Restart the mobile phone.
  • Replace the battery with a new one.
  • Uninstall the mobile app and reinstall

Please give these steps a try and let us know if they work for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
MetaStoreHelp
MetaStoreHelp
Community Manager
June 12, 2022

Hello again! We wanted to reach out to see if you were still in need of assistance with your controller not turning on or pairing. Let us know if there's anything we can do to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
GageXD
New Participant
October 1, 2022

Hello, I have tried all of these things and it still will not work. It started with my right controller randomly not working, it isn’t the batteries, I’ve restarted the headset multiple times, and tried unpairing it. It still did not work. Now whenever I try to re-pair the controller BOTH of the controllers stop working and I have to re pair the left one. The left one still re pairs but the right one does nothing. I hope this makes sense and I hope you can help.

MetaStoreHelp
MetaStoreHelp
Community Manager
October 1, 2022

Sure thing, GageXD, we'll be happy to look into this so we can get your controllers working properly. Please reach out to our email and chat support teams HERE and we'll see what can be done. Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Dafoe88
New Participant
March 14, 2024

We have been dealing with this for over a year.  Impossible to talk to anyone to get help.  Have done everything they suggested 3 times and still no luck.  They sent us a refurbished head set and still the same thing.  This has been a brutal experience to go thru.  Biggest waste of money!!!  Literally over a year, keep getting the same reply’s and now haven’t heard from them in over 4months.  Purchase a different vr is my suggestion. 

MetaStoreHelp
MetaStoreHelp
Community Manager
March 22, 2024

Hey there Dafoe88! We hope you're having a great day today! Thank you for bringing this issue to our attention. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. In order for us to do so, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
nurs0512Answer
New Participant
April 25, 2024

https://www.reddit.com/r/oculus/comments/10fly5r/my_left_controller_wont_pair_to_my_quest_2/  it works

    watchfromabove
    New Participant
    June 6, 2024

    Thanks! Was about to get pisssssed! 

    SRipoff
    New Participant
    August 9, 2024

    Hope this helps anyone with the same issue. First see if your headset is connected to your mobile app (Meta Horizon). If you do, go to the profile icon in the bottom middle then the top right for settings (YOU NEED YOUR HEADSET CONNECTED TO THE MOBILE APP TO PAIR A NEW CONTROLLER) To pair your headset to your phone you will need to factory reset it (only if you don't have it paired already) To do that: Power off your headset, then hold the voulume down and power button. then navigate using the power button as select and the volume as up and down. Once you have factory reset your oculus whilst the headset is on open your app and select the right headset, it should auto detect your headset. Once done (FOR THOSE WHO HAVE IT CONNECTED) Navigate to settings controller remove the old controller then add the new one.

      Terms & ConditionsAccessibility statement