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Jamiche
New Participant
September 18, 2025
Question

Right controller won't pair with Oculus Quest/App not working

My right controller recently stopped working (wouldn't power on), so I got a replacement that does power on, but now it won't pair to the headset. I have tried removing the battery, restarting the headset... still nothing.

Google says to use the app to pair the controllers, but when I select Headset Settings nothing shows up. I have tried reinstalling the app, but same issue.

I tried to reach out to Support through the Help Center, but it says my account does not have a device associated with it and I cannot search through my headsets serial number.

Is there a way to pair the contoller? If I can't pair the new controller, is there a way to fix the original one?

3 replies

Choleni
Choleni
Honored Contributor
September 18, 2025

Hi Jamiche​ 🙂

Jamiche wrote:

but when I select Headset Settings nothing shows up

That's really strange:

But you still can contact support.... go here:

Get Support

    JamicheAuthor
    New Participant
    September 18, 2025

    thanks for that.. I had not been able to find that, just kept going around in circles

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      September 18, 2025

      Hi Jamiche 

       

      We can see that you are experiencing a controller pairing issue and we would love to help!

       

      Could you please send us a private message? To do so please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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