Stuck on Mobile Pairing with Code Number

Hi there john.0I00I000I,

We came across your post and would love to lend a hand, if you are stuck on the mobile pairing screen you will need to have downloaded the Meta Horizon app on your phone.

You can find the app on either the Apple App Store or on Google Play.

Ensure phone and headset are connected to the same network, on the same frequency.

Ensure that "precise location" and "nearby devices" permissions are allowed for the Meta Horizon mobile app by checking the phone's settings.

Then log in with your Meta Account, and from there you should be prompted to enter a pairing code.

If you run into any issues please let us know!

Yes, Thanks for Reply, with a bit of Research i have it all working now.

Cheers and Thanks.

I am only posting here as I cannot find a way to contact Meta directly for support.
I have had a quest 3 for about 16 months. Worked fine for the most part. Sudden;y went black with fan running. Hard reset fixed that but now it wouldn't connect to BT headphones. Did a factory reset (headphones and headset). 

Now the **bleep** headset won't pair with the meta horizon app. It asks for the code to pair during setup but won't pair. I can see my headset details with serial number on the app. I can't seem to delete it and set it up again. I've uninstalled the horizon app and reinstalled it on my phone, still no fix.

When I try to go through Meta's godforsaken 'help centre' ('help' my arse) it just keeps bringing me back to the support links and when I put in my headset serial number it says that isn't recognised. Nor is my email address...even though I log in with that same email.

Anyone know how to simply contact Meta!? Like, actually phone them, live chat, or email contact????