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GoofyFox4259
New Participant
October 15, 2025
Question

Unable to Pair My Oculus Quest 2 After Factory Reset

Hello,

 

I have an Oculus Quest 2. After turning it on for the first time in a while, the Store and Library wouldn’t load at all.

I decided to factory reset the headset.

After that, it asked me to pair it with the app, so I downloaded the Meta Horizon app on my phone and created a new Meta account.

 

However, I can’t complete the pairing process.

When I try to contact support, I get a message saying that there are no devices linked to my account, so I can’t submit a ticket.

 

How can I fix this issue and pair my Quest 2 with my new Meta account?

 

Thank you.

    1 reply

    Choleni
    Choleni
    Honored Contributor
    October 15, 2025

    Hi GoofyFox4259​ 🙂

    You can contact support via email, chat or WhatsApp here:

    Get Support

    Alternatively, you can send a PM MetaStoreHelp​ here in the forum.

    Click on their name, then click on the "message" button.

    One thing....

    You said that you created a new Meta account..... you know that none of your previous games will be on that new account, do you?

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