New Participant

Question

Unbind the mobile phone number

3 replies
139 views

Hello, my Meta account was previously bound to a phone number, but now I am unable to receive the two-factor authentication code via my phone number. I need your assistance. Could you please advise me on what materials I need to provide to assist in proof? Thank you

Honored Contributor

Hi aqt_353847365 🙂

You will need to contact support and verify your identity in another way.

You can open a support ticket here:

Get support | Meta Store

Alternatively, you can send a PM @MetaQuestSupport here in the forum.

Click on their name, then click the "message" button.

aqt353847365Author

New Participant

Thank you so much. You've been a great help to me.😄

Community Manager

If so, please provide us with the following details, so we can find them on the system and assist you further with the request:

Username/alias on your Meta Quest account
Full name on your Meta Quest account, including your first name and last name
Email on your Meta Quest account

Please could you also help confirm your preferred email address, the one that you often use, so we can contact you through.

We look forward to your reply!

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