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Where do I put the code for my device?

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Help! I’m being told to enter code on my device/phone but there’s no place to do so. How do you reac

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Honored Contributor

Hey everyone! It looks like people are still finding their way to this post who may be having difficulty with pairing their device using the code. We have a great post here that goes over pairing tips and tricks, otherwise feel free to start a new topic in Get Help or message our support team MetaStoreHelp.

Thanks again!

Sometimes it's okay to be a little Bing Chilling

MetaStoreHelp

Community Manager

Hey eliandjax! We see you're having some trouble with your device code, and we know it can be a bit tricky if you don't know what exactly to do. We're here to help!

The device code you see in your headset is there to help with pairing your headset to your account. While logged into your Meta account, you should be able to go to auth.meta.com/device to enter the code you see in your headset in order to pair your headset to your account!

Alternatively, you should be able to pair your headset directly in the mobile app. Once you're logged into your Meta account on the mobile app, your headset should either automatically pair, or you can manually pair by entering the code there. You can also find some more helpful troubleshooting and tips for pairing HERE.

Please let us know if this was helpful, or if you still need some assistance. We're here for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

B

boneclaw1

New Participant

Where do i find my device code on an unpaired quest 1?

MetaStoreHelp

Community Manager

Hi there boneclaw.1! Thank you for reaching out to us with this question. We have replied directly to your PM in order for us to continue working on this together and look into what is causing this issue for you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hi again! We just wanted to check in since we haven't heard back from you. Let us know if the info provided helped, or if you need any more assistance!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

C

Carlover74

New Participant

I put in the code and everytime I open an app it keeps telling me to put in a code

MetaStoreHelp

Community Manager

Hello there, Carlover74! We see you are questioning the codes you are entering, and every time you open an app, it asks you for a code. We'd love to get an insight into this so we can know how to proceed with it further. Can you please answer the following:

Are you using your headset on a PC or standalone?
How long has this been happening?
Were there any recent changes to your device?
Is the code being accepted or when entering the code?

Once we can get a better understanding of this, we can proceed with this matter.

We can't wait to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

B

Buckyou

New Participant

I'm selling my shares in meta

J

jhender60

New Participant

How to login with a code

MetaStoreHelp

Community Manager

Hey there, jhender60. Thanks for contacting us about the issue you're having with pairing the Meta Quest mobile app with the headset. We know that having any sort of pairing issue can

definitely put your VR plans on hold, and we would like to help you out. For us to get a bit more insight into this, could you please tell us the following?

When trying to pair your headset, what step does it ask you for the code?

Have you already selected the headset? If not, please follow these steps.

On your Meta Quest mobile app, go to Menu > Devices on the mobile app. Select the headset.

If the headset isn't listed, make sure that the mobile device has Bluetooth turned on. If the headset still does not appear, uninstall and then re-install the Meta Quest mobile app.

On the next screen, tap Pair. The headset will either pair automatically or ask for the pairing code that was displayed in the headset.

If your issue persists, please let us know

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

L

Lilmark2015

New Participant

It's keep saying it the wrong code?

T

Thadp54

New Participant

I need help putting in my code

TheAntiSocializer

Honored Contributor

Hey everyone! I'm hoping you were able to get the code into the right place, but I wanted to check in and see if that was the case.

If not, I'd recommend reaching out to @MetaQuestSupport through PM so that they can get a more in-depth look into things.

Sometimes it's okay to be a little Bing Chilling

T

thundergokuhh

New Participant

help me I’m trying to put a code on this new update but I don’t know how to what is the code

MetaStoreHelp

Community Manager

Hey there thundergokuhh! We understand you are being asked to enter a code on your device. We'd love to assist you further with this issue, and get a little more detail to assist you better. In order to do so, please reach out to us in a PM and we will be happy to dig deeper into this issue! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

J

JoyJoy2024

New Participant

Where do I enter code?

R

Raquan12

New Participant

Were do I put the code

MetaStoreHelp

Community Manager

Hey JoyJoy2024 and Raquan12! Our headsets can provide several different codes for different purposes, including Pairing codes (6-digit, #'s only) and Device codes (8-digits, letters and #'s). Pairing codes are used to bind the headset to the mobile app by means of a Primary account, typically after Factory Reset.

Device codes are used when linking a Secondary account, or if an account has been 'signed out' of a headset. This does not undo previous mobile app/Primary account pairings, but the Device Code will need to be entered through the correct account, at meta.com/device.

Please reach out to us by PM if you need more assistance, or if you have any other questions or concerns! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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