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New Participant
September 20, 2025
Question

Why does it say “it looks like there isn’t an account associated with ————-“

I put my gmail in and it didn’t work.

 

2 replies

Honored Contributor
September 20, 2025

My friend, some advice. Don't put your personal email address on a public forum for your own security.. You should delete your post.

Maccyb
MetaStoreHelp
Community Manager
September 20, 2025

Hey @xanderpanda.2023 

 

That specific response generally only appears if the email used isn't actually connected to a Meta Horizon account. If you're sure it is, we'd love it if you could reach out to us privately, so that we can ask you some account information to see if we can locate the account for you. 

 

- Please select our name to get to our profile page, or click here
- Next, click "Send a Message" to privately message us!

 

Please remember, you must be signed into the community forum first to send us a private message.

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