WiFi accessibility

Hi there Parkourist_10, thanks for reaching out. 

It appears that you'd like some assistance in changing your Wi-Fi network. Not to worry, we'd be more than happy to help with this. 

You've mentioned you are unable to do this from within the headset. Therefore, would you mind doing it from the Meta Horizon app? To do this, please follow the below steps:

1. Once in the Meta Horizon app, tap the Headset icon in the upper left of the home screen.
2. Select Headset settings then Wi-Fi.
3. Select the new Wi-Fi network and enter the password, if prompted. 

For further information, click here.

If, after this, you are still experiencing issues, please don't hesitate to reach out to our Customer Support team so that one of our colleagues can investigate this further for you.