Skip to main content
Nihil37
New Participant
November 3, 2025
Question

wifi issue

My Quest 3 connected to the wrong Wi-Fi during setup. It seems there’s no internet connection, but it still moved on to the next step, “upgrading to the latest software.” Now it’s stuck on that screen.

    8 replies

    Nihil37Author
    New Participant
    November 3, 2025

    I tried to contact the official support team for help, but there’s no clear way to reach them. It asked me to provide my email and SN (serial number), but even after entering them, nothing happens.

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    November 3, 2025

    Hello there Nihil37!

     

    We saw that you are having trouble connecting your headset to the WIFI and after that your headset entered a software update mode.

     

    We would love to help you with this, if you could please contact us privately this would be appreciated, as we will need to gather some more information from you.

     

    You can contact us privately by clicking on our profile in the top right corner and selecting message.

     

    We hope to hear from you soon.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Nihil37Author
    New Participant
    November 3, 2025

    Hi! Did you receive the message?

    steve40
    steve40
    Honored Contributor
    November 4, 2025

    You should be able to add a different wifi using the Meta Horizon+ app on your phone. Headset Settings->Wi-Fi-> Add Wi-Fi Network.

      Terms & ConditionsAccessibility statement