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typicallizard
New Participant
March 26, 2021

Black/grey screen in oculus app

I bought my oculus rift s today but unfortunately I couldn’t play anything on it because of the problem with the app that shows me a blank screen after choosing a profile picture hoping that they fix it ASAP.

 

please if you find a solution help me 🚶🏻‍:male_sign:

    15 replies

    Anonymous
    March 26, 2021

    I have the exact same problem. Really annoyed that I took a chance on VR and got a $300 paperweight.

    GeneReaper
    New Participant
    March 26, 2021

    I am also in the same boat ugh

    Anonymous
    March 26, 2021

    same problem cant figure it out

    Anonymous
    March 26, 2021

    I also have the same problem, tried everything I can think of.

    Anonymous
    March 26, 2021

    ya it seems there are other people with this problem im trying to find something that might work that someone has posted

     

    Anonymous
    March 26, 2021

    I am trying an older install from my friend in case an update has happened since I'm assuming we have all done a fresh download. Let me know if you find something that works before this.

    Type1Diagamer
    New Participant
    March 26, 2021

    wow this is rediculous im having the same issue

    Anonymous
    March 26, 2021

    idk maybe it will work with the virtual desktop but if it doesnt thats 20 bucks gone

    gatemansg1
    New Participant
    March 27, 2021

    Same issue here after installing app today. I reached out to oculus support.

    Anonymous
    March 27, 2021

    https://forums.oculusvr.com/t5/PC-VR-Development/Oculus-app-not-working-black-window-rendering/td-p/857197

     

    This post also works for our issue, the version files are the issue.

     

    LastMohikaner
    LastMohikaner
    Inspiring
    March 27, 2021

    Hey good morning,

     

    we found a workaround yesterday already and it works perfectly.

     

    The issue seems to be with the new users registration only. So what we do is - we replace the new app data with the old one - go on with the setup process and replace the old data back again with the new one and thats it. See the topic below.

    https://forums.oculusvr.com/t5/PC-VR-Development/Oculus-app-not-working-black-window-rendering/m-p/857436#M25128

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    March 28, 2021

    Hi there! We are aware of this problem and we're working to resolve it as soon as possible. Thanks for remaining patient.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    galeriehegemann
    galeriehegemann
    New Participant
    May 27, 2021

    I have the same issue. I bought the Quest 2 one week ago. I have loaded the app and paired this with my facebook account, my WLAN, activated Bluetooth etc. . Then I tried the headset - which has been connected as also teh controller - but after a 2-3 seconds of the "O"-Logo from OCULUS only black screen. I have deinstalled everything and reinstalled it again. I have reset on the factory conditions etc. NOTHING. Just Disappointing.

     

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