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New Participant
November 4, 2016
Solved

Lost touch tracking after logging out of account

  • November 4, 2016
  • 1 reply
  • 1154 views
Recently, I logged out of my normal Oculus home account and into another in order to test entitlement checks.  After logging out and back into my normal account, I found that my touch controllers were no longer tracking position, only rotation.  I tried replacing batteries, forgetting the devices, and resetting sensor tracking, but when I got to the screen where I was asked to hold my touch controller at eye level and press the trigger, I would get the error "we couldn't save your position."  I have 3 sensors arrayed around me, and the same configuration got past this stage fine in previous setup attempts.  The only warning I saw on any of my devices was a recommendation to update my USB drivers; having now done so, they're all green and show no warnings.  Neither restarting Oculus from the beta menu or restarting the computer helped.  

Is there a known issue with switching accounts?  Any suggestions on fixing my calibration setup?  Here's my config:
Oculus App Version 1.10.0.303415 (1.10.0.303463)
Rift Engr Sample 09D-2, firmware 708/34a904e8da
Touch Engr Sample C08D5, firmware f3c65f7a5f
Sensor firmware 178/e9c7e04064ed1bd7a089.  Note that only 2 of 3 show up in the devices section, though all 3 appear when I reset sensor tracking if I skip all the other stages. 

Windows 10 Pro x64
GTX 780 Ti, Driver version 373.06

Thanks,
-Nick




Best answer by nkitten
Found a solution: running Windows Update fixed the problem.  

1 reply

nkittenAuthorAnswer
New Participant
November 9, 2016
Found a solution: running Windows Update fixed the problem.