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24DD24
New Participant
April 12, 2023

quest air link not working on laptop with onboard gpu and primary gpu

A long time i am struggling with this

I have a laptop with 2 gpu's a onboard gpu and a gtx 1050 

when i try to airlink it doesnt work when my onboard gpu is on i can turn the onboard gpu off through device manager 

when the gpu is turned off airlink works but all my games run at 1-5fps except valve games like half-life 2 vr mod and half-life alyx

i tried every solution i found on youtube 

.using nvidia control panel and graphics settings to set the oculus app and all those other files like ovrServer_x64.exe OVR Redir OVRLibrarian OVRLibraryService Oculus Platform Runtime Application  OculusClient.exe OculusDash.exe and UE4Game  to use my primary gpu 

.using graphics setting in windows to set app to use my primary gpu

.forcing games to use my primary gpu through nvidia control panel and graphics settings

i hope someone has a solution

 

 

4 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
April 12, 2023

Hey there, 24D_D24. We appreciate you reaching out and letting us know that your Airlink is not recognized when your GPUs are active. Something like that can certainly put a roadblock in your VR experience, and we want to help get this sorted for you.

 

We see that you have done a bit of troubleshooting on your own, however. can you tell me if you have uninstalled and reinstalled your link driver on your laptop?

 

You can find the installable driver file at the following path: c:\Program Files\Oculus\Support\oculus-drivers\oculus-driver.exe.

 

Please let us know if you have any questions.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
24DD24Author
New Participant
April 12, 2023

Yeah i already tried thay sorry i didnt put that in my mail

MetaStoreHelp
MetaStoreHelp
Community Manager
April 12, 2023

Hey there, 24D_D24. Thank you for your reply and letting us know that you have already uninstalled and reinstalled the link driver.

 

Seeing as you have done quite a bit of troubleshooting for the airlink, we would advise you to contact our amazing support team. We will have a bit more in our arsenal of support to better assist you.

 

There, one of our awesome agents can get you back on track through a live chat or even by submitting a ticket. Just click here to get connected! We want to get you back in the VR world soon and hope to see your ticket!

 

We hope this was helpful!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
schoey14
New Participant
April 25, 2023

Had the same issue with my laptop on similar specs. The only way I’ve found that works without issue is the virtual desktop app on quest, I can connect with integrated graphics enabled and have no frame rate issues.

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