Participant

USB failed to recognize, failure when connecting DK2

7 replies
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When i try to connect the oculus to my new PC, windows says it failed to recognize

There is orange light on DK2, but no display on screen, i have tried 0.6, 0.7 and 0.8 runtime. Tried all the things mentioned on interwebs but to no avail.

Any help / pointers appreciated.

{
	"Time":	"2016-02-15_19:08:52",
	"SDK Version":	"0.6.0.1",
	"Service Protocol":	{
		"Major":	1,
		"Minor":	6,
		"Patch":	0
	},
	"RemoteProtocolVersion":	{
		"Major":	1,
		"Minor":	6,
		"Patch":	0
	},
	"Service Running Time":	{
		"Hours":	0,
		"Minutes":	0,
		"Seconds":	53
	},
	"System Specifications":	{
		"Operating System":	"Microsoft Windows 8.1 Enterprise Evaluation",
		"Processor":	"Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz",
		"Graphics Adapters":	[{
				"Name":	"NVIDIA GeForce GT 730",
				"Video Controller RAM (MB)":	2048,
				"Driver Version":	"10.18.13.6175",
				"Video Mode":	"1360 x 768 x 4294967296 colors"
			}, {
				"Name":	"Intel(R) HD Graphics 530",
				"Video Controller RAM (MB)":	1024,
				"Driver Version":	"20.19.15.4352",
				"Video Mode":	""
			}],
		"Total RAM (GB)":	16,
		"USB Tree":	[{
				"name":	"Intel(R) USB 3.0 Host Controller Adaptation Driver",
				"deviceid":	"PCI\\VEN_8086&DEV_A12F&SUBSYS_06B81028&REV_31\\3&11583659&0&A0",
				"caption":	"Intel(R) USB 3.0 Host Controller Adaptation Driver",
				"manufacturer":	"Intel(R) Corporation",
				"Devices":	[{
						"manufacturer":	"(Standard USB HUBs)",
						"name":	"USB Root Hub (xHCI)"
					}, {
						"manufacturer":	"Alcor Micro, Corp.",
						"name":	"Alcor Micro USB 2.0 Card Reader"
					}, {
						"manufacturer":	"(Standard disk drives)",
						"name":	"Generic- Compact Flash"
					}, {
						"manufacturer":	"(Standard disk drives)",
						"name":	"Generic- SD/MMC"
					}, {
						"manufacturer":	"(Standard disk drives)",
						"name":	"Generic- MS/MS-PRO"
					}, {
						"manufacturer":	"(Standard disk drives)",
						"name":	"Generic- xD-Picture"
					}, {
						"manufacturer":	"Realtek Semiconductor Corp.",
						"name":	"Dell Wireless 1801 Bluetooth 4.0 LE"
					}, {
						"manufacturer":	"Microsoft",
						"name":	"Microsoft Bluetooth LE Enumerator"
					}, {
						"manufacturer":	"Microsoft",
						"name":	"Bluetooth Device (RFCOMM Protocol TDI)"
					}, {
						"manufacturer":	"Microsoft",
						"name":	"Microsoft Bluetooth Enumerator"
					}, {
						"manufacturer":	"Microsoft",
						"name":	"Bluetooth Device (Personal Area Network)"
					}, {
						"manufacturer":	"(Standard USB HUBs)",
						"name":	"Generic USB Hub"
					}, {
						"manufacturer":	"(Standard USB Host Controller)",
						"name":	"USB Composite Device"
					}, {
						"manufacturer":	"Oculus VR",
						"name":	"Oculus DK2 Tracker"
					}, {
						"manufacturer":	"(Standard system devices)",
						"name":	"USB Input Device"
					}, {
						"manufacturer":	"(Standard keyboards)",
						"name":	"HID Keyboard Device"
					}, {
						"manufacturer":	"(Standard system devices)",
						"name":	"USB Input Device"
					}, {
						"manufacturer":	"Microsoft",
						"name":	"HID-compliant mouse"
					}]
			}]
	},
	"Drivers":	[{
			"Path":	"\\system32\\OVRDisplay64.dll",
			"Version":	"1.2.6.0"
		}, {
			"Path":	"\\system32\\OVRDisplayRT64.dll",
			"Version":	"1.2.6.0"
		}, {
			"Path":	"\\syswow64\\OVRDisplay32.dll",
			"Version":	"1.2.6.0"
		}, {
			"Path":	"\\syswow64\\OVRDisplayRT32.dll",
			"Version":	"1.2.6.0"
		}, {
			"Path":	"\\system32\\drivers\\RiftEnabler.sys",
			"Version":	"1.2.6.0"
		}, {
			"Path":	"\\system32\\OVRDisplay32.dll",
			"Version":	"1.2.6.0"
		}, {
			"Path":	"\\system32\\OVRDisplayRT32.dll",
			"Version":	"1.2.6.0"
		}, {
			"Path":	"\\system32\\drivers\\OCUSBVID.sys",
			"Version":	"1.0.10.0"
		}],
	"Video Device Tree":	[{
			"Name":	"NVIDIA GeForce GT 730",
			"VRAM (MB)":	1990,
			"Monitors":	[{
					"Name":	"\\\\.\\DISPLAY1",
					"Width":	1360,
					"Height":	768,
					"Refresh Rate":	60
				}]
		}, {
			"Name":	"Intel(R) HD Graphics 530",
			"VRAM (MB)":	128,
			"Monitors":	[]
		}, {
			"Name":	"Microsoft Basic Render Driver",
			"VRAM (MB)":	0,
			"Monitors":	[]
		}],
	"Devices":	[]
}

C

cybermehulAuthor

Participant

here is screen shot from OculusUtility

C

cybermehulAuthor

Participant

Also the windows evven logs shows following

 The description for Event ID 0 from source OVRServiceLauncher cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

[LauncherService] Unable to launch: There is no active interactive user session.

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cybereality

Inspiring

So the GT 730 is a terribly low-end/cheap card that probably can't run anything in VR. Not sure if that's the main problem, but it can't help. Can you try switching video ports for the DK2 (for example using the HDMI port or DVI port with an HDMI-to-DVI adapter)? I'd also check the cabling on the headset (under the door on the front) to make sure the cables are connected all the way.

C

cybermehulAuthor

Participant

Thanks for your reply, i tried connecting to a HP workstation with Intel Xeon, 64GB ram, GTX 970, and still have the same issue, Windows fails to recognize the device.

i have checked the cabels and they look correct, when i press the power button and plugin USB, orange light comes up, but system does not recognize HMD.

S

symbolman

New Participant

My config shows the DK2 is attached, but the light is still orange. The DK2 worked on my desktop perfectly before.

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cybermehulAuthor

Participant

Is there any update? can i get in touch with anyone to debug?

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cybereality

Inspiring

Try with these new cables.

http://www.amazon.com/Cable-Matters%C2% ... 00HNF0OS8/
http://www.amazon.com/Steren-12-2-5mm-M ... B00291RLLO
http://www.amazon.com/AmazonBasics-High ... 003L1ZYYW/