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Oni2ed
New Participant
November 6, 2022
Solved

Can't verify Oculus Developer Account

I wanted to Turn on developer mode for my account, but every time I try it will tell me to verify my account. I didn't have a payment method and Phone Number Verification wasn't working so I got the Authenticator App and connected it which did work. The only problem is when I go to create an organization, it still tells me to verify my account when I already have 2FA. I've reloaded and don't know what to do. Can anyone help me?

    MetaStoreHelp
    MetaStoreHelpAnswer
    Community Manager
    November 10, 2022

    Howdy! We appreciate you letting us know the experience regarding your Developer account we know is taking time away from being able to get connected in the VR world. There is a spectacular community through our forums for our Developers! Please post here so they can provide the help and information you need and get you back on track. We will be waiting patiently for you in the world of VR. 

    We appreciate your understanding and being part of the fantastic VR community! 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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    25 replies

    Oni2edAuthor
    New Participant
    November 6, 2022

    please respond oculus

      MetaStoreHelp
      MetaStoreHelpAnswer
      Community Manager
      November 10, 2022

      Howdy! We appreciate you letting us know the experience regarding your Developer account we know is taking time away from being able to get connected in the VR world. There is a spectacular community through our forums for our Developers! Please post here so they can provide the help and information you need and get you back on track. We will be waiting patiently for you in the world of VR. 

      We appreciate your understanding and being part of the fantastic VR community! 

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        K1ngTheseus
        Participant
        March 25, 2023

        **bleep** You. all you do is doge questions and literally help no one. kindly **bleep** off

          simulationinnovation
          New Participant
          January 3, 2023

          I'm having the exact same problem. Did you ever find a solution for this?

            AvaritiaKova
            New Participant
            January 3, 2023

            I did! it never worked with a Authenticator app, but using my Mobile number did it in my case. I hope that it works for you too

              sawier
              New Participant
              January 22, 2023

              Still doesnt work, added 2 factor authentication and it wont let me add org.

                MetaStoreHelp
                MetaStoreHelp
                Community Manager
                January 22, 2023

                Hey there, sawier! We couldn't help but notice that you are experiencing some issues with adding an organization due to 2 Factor Authentication not working for you. We definitely understand how bothersome something like that can be and we'd love to get you pointed in the right direction in order to get this issue resolved as quickly as possible! We'd highly recommend reaching out to the Developer Support team by clicking here as we are limited on developer tools on this end. We hope this provides you with the necessary information required to resolve your issue! 

                If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
                K1ngTheseus
                Participant
                March 25, 2023

                TO THIS DAY ITS STILL AN ISSUE. These guys dont give a **bleep**. they got their money and left

                Shrodo
                New Participant
                April 27, 2023

                I figured out why it wasn't working for me, if this helps anyone.

                2FA only works to verify if you use the 'Text Message' and put in your phone number, not the Authenticator App option. I hate that they don't specify this anywhere, but there it is.

                  multivision
                  New Participant
                  May 24, 2023

                  Thx, I started to assume the same. But that functionality (using phone number) is down on the website. It just gives a generic message about a technical problem.

                    FadedNinja9694
                    New Participant
                    November 23, 2023

                    In having the exact same problem of verifying and having it work and then going back to org creating page and it needing me to verify

                    Ideoken
                    New Participant
                    November 23, 2023

                    Same issue, i am a game dev and i need to enable Dev mod, i already enable two factor auth, so it should work, but i cant.

                    Rhystic1
                    New Participant
                    December 20, 2023

                    Same problem. This is absolutely ridiculous. 

                    Is anyone from Meta actually aware of this?

                    I already HAVE two-factor authentication, and yet it doesn't work. If I try to add the phone number as 2FA, as somebody suggested, I get the error message that you can see in the screenshot above. This is beyond frustrating and it's incredible that this has been going on for months.

                      SiilverCat
                      New Participant
                      January 2, 2024

                      Has anyone actually gotten this issue fixed? I'm going nuts trying different web browsers, trying to get it to actually accept my **bleep** number, or realize that the 2FA autenticator on my phone should be enough. 

                        AliceinVRworld
                        AliceinVRworld
                        Honored Contributor
                        January 7, 2024

                        Hey everyone! If you're having issues with developer account you need to get connected with developer support. You can also post in our Developer Forums. We also advise we're being friendly in our forums. I can assure you our team is working hard to get you back on track. However, you need to get connected with the correct tools.

                        We are all mad here.
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