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PjVr64
PjVr64
New Participant
May 4, 2026
Question

Broken Quest 3S Cameras

  • May 4, 2026
  • 3 replies
  • 260 views

My Meta Quest 3S (SN: 340YC10G8N0PVR) has suffered a total hardware failure. The device is stuck on a permanent Black Screen, and the controllers have entered an Infinite Rumble loop that does not stop.

 

I have already performed the 'Last Resort' Factory Reset, but the hardware remains unresponsive. The Tracking Service has failed entirely, and even the Gaze Dot has disappeared from the display. I have also attempted to boot from both Slot A and Slot B, but the 'Blind Setup' wall persists due to the physical failure of the tracking cameras.

 

Since a full system wipe (Factory Reset) did not resolve the issue, this is clearly a hardware-level defect. I am requesting an immediate warranty replacement to Meta so I can restore my data and return to the Metaverse.

3 replies

Degly
Degly
Inspiring
May 10, 2026

If a full and complete factory reset did not resolve it, and as you said, you have all those issues still, then yes, this sounds much more like a hardware/tracking subsystem failure than a software issue.

Unfortunately the forums cannot process RMAs directly, so you’ll need to open a support ticket through Meta Support with the serial number and the troubleshooting steps you already performed.

I would also avoid posting the full serial number publicly on the forum.

Here's the link!

https://developers.meta.com/horizon/support/

NogoInVR
New Participant
May 16, 2026

This is happening to me too but I figured out if you tap the front of your meta headset for a couple of seconds it will start to work but if you put you headset to sleep or restart it, it will go back to the black screen. Also sometimes if you tap the headset it will not 100% work all the time.

PjVr64
PjVr64Author
New Participant
July 8, 2026

Uhh, that kinda worked. I managed to finish setup but i'm still trying to get the camera's power

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