Business Verification Pending Since September 14 — RASECOR AI Tech Provider Onboarding Blocked

Hello Meta Developer Community,

I am writing on behalf of Rasecor Technologies, a technology company developing AI-powered business automation and customer communication solutions.

We are experiencing a prolonged Business Verification delay that has now become a serious obstacle to our product development and launch.

Business details:

• Business: Rasecor Technologies

• Business Portfolio ID: 37638261269153986

• Original verification submission: September 14, 2026

• Current status: In Review

• Main Meta Support Case: 1097163559346714

• Elapsed time as of October 13: 29 calendar days

1. Business Verification has not progressed

We submitted our verification application on September 14.

Despite exceeding the standard 14-business-day review timeframe referenced by Meta Support, our application remains "In Review."

We have received no clear explanation for the delay, no final decision, and no specific request for additional documentation.

2. Meta confirmed there are no visible account restrictions

During multiple support interactions, Meta confirmed:

• We have ADMIN / Full Control permissions.

• No active business restrictions were found.

• Our verification is still pending.

At one point, support incorrectly told us that our account lacked Full Control permissions. This was later contradicted by Meta's own checks.

3. This is blocking our Tech Provider onboarding

The pending Business Verification prevents us from proceeding with Tech Provider Access Verification.

Our dashboard also shows a December 8, 2026 deadline related to access verification for an affected application.

As a result, our Meta integration and product launch preparations are being delayed.

4. We are trapped in a support deadlock

We have opened and followed up on multiple support cases.

Meta's automated support has repeatedly confirmed that our requests were escalated for priority manual review.

However, the existing support conversations have been paused or left unanswered.

When we request a new human representative, the system blocks the transfer because our primary support case is already assigned to a human agent.

Meta AI has explicitly confirmed that it cannot reassign the existing case or bypass this restriction.

This leaves us with an assigned support case that is not providing effective communication and no available alternative through the same channel.

5. Business impact

This situation has caused significant development delays, disrupted our planned commercial activities, and resulted in operational and financial impact.

We have spent considerable time trying to resolve a verification problem without receiving an actionable explanation.

Our request

We would appreciate assistance from an appropriate Meta Business Verification or WhatsApp Tech Provider representative who can:

1. Investigate why our September 14 submission remains pending.

2. Identify any actual missing requirements or backend issues.

3. Help restore effective communication with the team assigned to our existing case.

4. Provide a realistic timeline for a final decision.

We are not requesting a duplicate verification submission or trying to bypass Meta's compliance requirements.

We simply need our existing application to be reviewed and a functioning way to communicate with the responsible team.

Has anyone else experienced a similar situation with Business Verification and Tech Provider onboarding? If so, how was it resolved?

Thank you.

Rasecor Technologies