Business verification stuck "In review" since Nov 3 – blocks WhatsApp Cloud API phone registration (Portfolio ID 412501115852767)
Hello Meta team,
Our Business Verification has been "In review" since November 3, 2026 (6+ business days), well beyond the 2 business days indicated, and it is blocking our WhatsApp Business Platform setup.
- Business portfolio: Lesmar (ID [deleted]))
- Legal name: Lesmar SpA (Chile)
- Address: [deleted])
- Website: [deleted])
- Documents submitted in Security Center: certificate of good standing from the Santiago Commerce Registry (legal name) and SII tax registration e-RUT (legal name and address). Confirmation via @lesmar.cl email.
Impact: our company phone number is already added to WABA "Lesmar" (ID 900062386430793) and code-verified, but the /register call fails with "your WhatsApp Business Account is not verified", so we cannot move our internal bot to production.
We opened two Direct Support cases (#[deleted])and #[deleted])), but both were answered by the AI agent and closed automatically (one of them with information about Official Business Accounts, which we did not request).
Could someone from the team please check the status of this verification or tell us if anything else is needed? Thank you very much.
Post edited by moderator