Skip to main content
Taran1118
New Participant
December 3, 2025
Question

Can't connect to a human agent for support.

How to connect to live agent for support.

3 replies

Taran1118Author
New Participant
December 3, 2025

I bought new meta quest 3s and i did not get the batman game. I need help from live agent on this issue. Can anyone please guide me how to reach a live agent because i tried everything on my meta account it says no device found and login, logout and keep opening new tabs in browser. Please help me. Thanks

steve40
steve40
Honored Contributor
December 3, 2025

In your headset, in the Store app, click on your user profile in the top right. Now, down the left hand side menu, look under Promotions. If the promotion is not there (or the menu entry is missing), then contact MetaStoreHelp​ .

Taran1118Author
New Participant
December 3, 2025

Thanks but it is not there. Im contacting them.

    Terms & ConditionsAccessibility statement