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New Participant
August 5, 2026
Question

email not recognised when trying to connect device

  • August 5, 2026
  • 2 replies
  • 66 views

I'm unable to connect my device to my organisation via work.meta.com/devices, as it does not recognise my registered email. There are no spelling mistakes, I've recieved emails from meta to this address, and this address is connected to my organisation.

2 replies

steve40
Honored Contributor
August 6, 2026

Does your organization actually have a company-managed Meta for Work account for managing headsets, as those were discontinued quite a while ago. Is it a company-owned headset????

New Participant
August 6, 2026

It turns out that we don't, but the headset guides me to this when I set it up

feel free to close this