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September 27, 2026
Question

Error opening explore or store

  • September 27, 2026
  • 0 replies
  • 19 views

When I try to open explore or store, I get this error in logcat:

09-25 19:01:49.236 782 782 E DeviceCertService: OVRTZ sign failed. status: -25, error code: -25, error subcode: 0

09-25 19:01:49.236 782 782 E DeviceCertService: read_sfs: error 5 opening file /persist/keys/device_identity_insecure

09-25 19:01:49.236 782 782 E DeviceCertService: ovrtz_utils_read_key: error reading key from sfs

09-25 19:01:49.236 782 782 E DeviceCertService: ovrtz_sign: error reading private key

09-25 19:01:49.236 782 782 E DeviceCertService: This device *might* have a provisioning issue. Please run `maui provision check` to verify.

09-25 19:01:49.236 782 782 E DeviceCertService: See https://fburl.com/wiki/a9hho0p9 for more information.

However, both the link and the tool are internal and require an employee account, so they don't help me fix this.  How do you fix this error?