Instagram Business Account Trapped in Video Verification Error Loop After Appeal Submission

Hello everyone,

I am writing this because our main business Instagram account has been disabled and trapped in a technical verification loop, and we have no way to complete the process or get a meaningful response from Meta Support.

This is not a hobby account. @[redacted] is our primary business account for a real flower business operating in Ukraine. Instagram is one of our main ways to communicate with customers, receive orders, and keep the business running.

Three of our business accounts were suspended at the same time. The only explanation shown was:

“You may be connected to an account that violated our rules.”

No specific violation was ever provided. We were never told what rule was allegedly broken, which account we were supposedly connected to, or what exactly caused the suspension.

Meta requested video verification, and we followed the instructions.

The problem is that after completing the video verification step, the system gets stuck in a technical error loop. It does not allow us to continue to the next stages, including phone number confirmation and document upload.

So the core issue is very simple:

We are not refusing to verify our identity. We are trying to verify it, but Meta’s own system does not allow us to finish the process.

Every attempt ends with the same error after video verification. Because of this bug, our account remains inaccessible.

What makes this even more frustrating is that two of the three suspended accounts were eventually restored after review. This strongly suggests that the original automated enforcement may have been incorrect.

However, our main business account, @[redacted], remains disabled only because the verification process is broken at the video verification stage.

We have contacted Meta Support multiple times. Each time, we are told that a new internal ticket has been created, but nothing actually changes. We receive no real update, no explanation, and no solution. More than a week has passed, and we are still stuck in the same loop.

This is severely affecting our business. We operate in Ukraine during an ongoing war, with constant instability, missile attacks, power outages, and economic pressure. Keeping a small business alive in these conditions is already difficult enough. Being locked out of our main customer communication channel because of an unresolved technical bug makes it even harder.

We have also found many similar cases from other users describing the same issue: video verification gets completed or attempted, but the system breaks afterward and prevents the account owner from finishing the process.

This appears to be a larger Meta verification system bug, not an isolated case.

We need someone from Meta to manually review this account and fix the verification flow.

Again, we are ready to verify our identity and provide any required documents. The only reason we cannot complete the process is because Meta’s system fails after the video verification step.

Has anyone else experienced this exact issue?

Any help from a Meta moderator, support specialist, or engineering team member would be deeply appreciated.

Account: @[redacted]

Issue: Disabled business account

Error: Verification process fails after video verification

Status: Cannot proceed to phone verification or document upload

Support: Multiple tickets created, no resolution

Impact: Main business account inaccessible, customers cannot contact us

[edited for privacy - this is a public forum]